Concierge, Evening Shift

**NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Concierge, Evening Shift - Patient Experience - Mineola.

**Responsibilities**:

- Performs other duties as assigned
- Provides a warm and friendly greeting to patients, families and visitors upon arrival and departure. Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations. Assures the customer is directed to the appropriate department without exception.
- Answers questions on the spot at lobby desk and responds to requests in a professional manner using exceptional customer service skills. Answers incoming phone calls with NYU Winthrop greeting, determines purpose of the call and transfer to the appropriate area or department.
- Informs patients, families and visitors of hospital and community services as well as amenities that are available and initiates and delivers service recovery when necessary.
- Anticipates the customer s needs and concerns, answers their questions and takes appropriate action. Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
- Collaborates with all staff and departments and provides exceptional customer service to internal and external customers. Escalates questions and provides timely resolution to patients and families.
- Assists in maintaining lobby appearance and individual work area.

**Minimum Qualifications**:
To qualify you must have a High School or GED. 1 - 2 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience). Excellent communication (both oral and written), interpersonal, and organization skills. Good computer skills (Microsoft Office Word, Excel). Strong customer service and hospitality skills.

**Preferred Qualifications**:
Bachelor's Degree In any field. 3 - 5 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience). Electronic Medical Record Experience.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $33,212.55 - $53,787.14 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.