Security Officer Supervisor

4 weeks ago

Alameda, United States Surefox Full time

Surefox is dedicated on being the leader in the physical risk management industry and the company of choice for military veterans searching for a career and culture that values their skills and expertise.

Surefox North America Inc is a veteran-owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We seek an experienced Full-time Resilience Officer-Supervisor with high integrity and professionalism who can join our team here at Surefox. You will be working on uniquely assigned projects under the guidance of Program Management for our top clients. Supervisors are appointed to their roles based upon their ability to uphold the standard expected of them and are proficient and knowledgeable of their post orders, policies, company expectations, and additional duties. Additionally, they have demonstrated an ability to lead their teams, take the initiative, meet any additional tasks and responsibilities given to them by their supervisors, and display strong time management skills. In your day-to-day role as a Resilience Officer-Supervisor you will act as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with both company and client policies and procedures, as well as all state & federal

regulations.

What You Will Do:
- Conduct yourself in a professional manner while communicating with management and team members.- Conduct briefing and debriefing for any upcoming and off-going shifts during your scheduled shift.- Coordinate with any additional supervisors from Surefox and other security teams to ensure that all information, both area and site-specific, is being reviewed with all officers.- Ensure all post equipment is signed out to the correct officers prior to them going to post and that all equipment is signed back in before the departure of each officer.- Conduct inspections of the equipment upon check out and check-in.- Ensure that officers have the necessary information available to them to be able to perform their essential duties/roles.- Ensure team members have access to their respective time keeping systems and can properly manage their times and breaks throughout the day, as well as have access to the following items on their work phone for their assigned post:
- Post Orders & Standard Operating Procedure (SOPs)-
- Pass Down Logs-
- BOLO Deck-
- Metrics Recorder-
- Sitrep-
- Breaker Schedule (if necessary)-
- Ping (if necessary)-
- Other GSuite or program approved apps required to fulfill daily duties.-
- Ensure employee break schedules are maintained in compliance with federal and state regulations.- Ensure that all Resilience Officers assigned to your site are not having issues with their break schedule or falling behind no later than (NLT) time frames.- Coordinate any deployment changes necessary to ensure that Surefox maximizes its footprint and can effectively cover all duties and roles assigned to Surefox.- Respond to all incidents and assume incident command as necessary- Document any changes in posture through whatever written means have been provided to you by your leadership.- Confirm with your immediate supervisor/manager any changes you are going to make before implementing to ensure that they will not affect pay rates, shift lengths, or breaks.-
- Manage any call-offs, late arrivals, no-shows, or other attendance issues that need to be filled out on the Discrepancy Sheet for management visibility.- Serve as the program training coordinator as needed for on-the-job training (OJT), and other scenarios in support of the training department.- Conduct routine post-checks and training on-site.- Be prepared to cover open posts as needed.- May work alongside the client’s employees to receive and scan mail & packages on the client’s behalf.- Execute the “Time Off Request” (TOR) process regarding the amount of notice required for each policy and submit a TOR form for the requesting officer.- Instruct and advise team members on what additional steps may be required, such as submitting documentation for requesting leave on Paycom, and notify them if their request has been approved or denied once the scheduling has made the decision.- Receive and escalate cross-departmental matters such as:
- Payroll-
- Scheduling-
- Military Leave / Orders-
- Scheduling Conflicts-
- Uniform-
- Deficiencies-
- Harassment / Bullying-
- Counselings-
- Ensure employee professional and personal development through the Surefox Counseling Program.- Perform security patrols in your assigned area to look for and deter suspicious or nefarious activity while operating on foot.- Monitor and control access at building entrances and rollup doors.- Maintain a log of all visitors, vehicles, and other relevant activities.- Provide information and assistance to staff, visitors, and other individuals.- Ensure compliance with company policies and procedures for safety and security.- Watch alarm systems or

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