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Manager in Training

4 months ago

Granger, United States Mike's Carwash Full time

**_Starting Pay $18.25/hour_**_, plus incentives._**

This is an entry level position. Our APEX Award Winning Training Team will teach you all you need to know

**We are proud to only promote from within for our top levels of management and focus on internal promotions for many other positions. Starting your management career with us today opens the door to many opportunities within a fast-growing company.**

**Manager in Training**

**Position Summary**:
**The Manager in Training position is our entry level management position. The primary responsibility is inspiring and leading our associates to ensure that we achieve Mike’s Purpose with every customer.**

**Primary Responsibilities**:

- **Execute the Mike’s Purpose, and deliver on our Team Member Promise**. This includes being a “role model” for our associates’ behavior and performance.
- **Customer Satisfaction**. Doing what it takes for all customers to leave satisfied. This includes maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages.
- **Operations Management. **Assisting the General Manager in accomplishing location goals. Ensuring your location is operating up to all Mike’s Carwash standards and guidelines at all times.
- **Associate Development. **Completing location orientation and training checklists. Ongoing coaching and training as needed, including S.O.C. completion and delivery on a weekly basis. Documenting and delivering any applicable feedback regarding performance and disciplinary items observed during your shift.
- **Property and Equipment Maintenance.** Assisting the General Manager in the maintenance and repairs at your location. Completing OPEX checklists thoroughly and on time. Using the fix-it
- book to track any repairs you are not capable of completing. Maintaining the cleanliness of all areas of the carwash, whether they are visible to the customer or not.
- **Personal Development. **Participating in a structured management training program and continue learning any skill or knowledge not already mastered.
- **Complying with company policies and procedures.**:

- **Completing other duties as assigned.**

**_Required Work Schedule_**
- Must work all scheduled shifts.
- Must work at least 5 days and 40 hours each week. (Unless otherwise approved)
- Have the capabilities to close at least two nights each week.
- Have the capabilities to open one morning each week. (On your own, Monday
- Thursday only)
- Work five days the week leading up to Christmas.
- Ability to transfer between stores within market.

**_Physical Demands: _**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This position requires the employee to communicate verbally and in writing, hear at a conversational
- level, use vision for depth perception and to distinguish between basic shades and colors.

While performing the duties of this position, the employee will continuously be required to stand or walk. The employee will occasionally be required to sit, stoop, reach, and/or twist at the waist while rotating. The employee will continuously perform repetitive movements, use hands for gripping pressure, and operate hand and foot controls. The employee will infrequently be required to lift 50lbs. for up to 3 feet. The employee will occasionally be required to pull 10 lbs. for up to 10 feet and carry up to 50lbs. for 10 feet. The employee may also be required to repeatedly bend, kneel, and balance. The employee will rarely be required to climb stairs and ladders.

**_Work Environment: _**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The employee will occasionally be required to work with machinery with moving parts and wear gloves. The employee will continuously be required to work outdoors in temperatures of 0-100 degrees Fahrenheit. The employee will occasionally be required to work alone. The employee will frequently be required to work with chemicals and wear eye or hearing protection.

**_Performance Factors_**
- **Customer Focus**: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers.
- **Decision Making**: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
- **Empathy**: Identifying with and caring about others.