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Front Desk Agent

4 months ago

Scottsdale, United States SeeWriteHear, LLC Full time

**About the Company**:
Join the SeeWriteHear team where we focus on bringing innovation to accessibility in our pursuit of information equality for people with disabilities, and all abilities. SeeWriteHear is a leader in the accessibility industry, meeting the growing need for accessible literary and multimedia content by developing new AT solutions, mass-producing top-quality media materials, and promoting accessibility regulatory compliance.

Our services and products serve a diverse range of clients including government agencies, multinational corporations, educational institutions, and individuals needing academic or professional accommodations. Our research and development efforts have driven advances in accessible math, online education, and accessibility service delivery.

SeeWriteHear is currently seeking an individual with a supervisory level of attention to detail to join our team as a Front Desk Clerk. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring a smooth and professional experience for all visitors and guests. To excel in this role, you must possess excellent organizational skills and have a keen eye for detail to ensure accuracy and efficiency in administrative tasks. Strong communication and interpersonal skills are essential for greeting and assisting visitors, as well as coordinating with internal teams. You should also be proficient in using office equipment such as copiers, scanners, and phone systems.

**Responsibilities**:

- Office Reception: Greet and welcome visitors and guests in a friendly and professional manner. Direct them to the appropriate person or department and provide them with any necessary information.
- Start of Day Procedures: Ensure the office is prepared for the day, including turning on lights, unlocking doors, and setting up the reception area. Prepare any necessary materials for meetings or events.
- End of Day Procedures: Secure the office at the end of the day by locking doors, turning off lights, and ensuring all equipment is shut down properly. Collect any necessary paperwork or materials for the next day.
- Visitor Management: Register and check-in visitors using our visitor management system. Issue visitor badges and ensure compliance with security procedures.
- Daily Mail Delivery and Pickup: Receive and distribute incoming mail and packages. Prepare outgoing mail and packages for pickup by postal services.
- Office/Facility Supply Management: Monitor and maintain office and facility supplies, including ordering and restocking as needed. Keep supply areas organized and ensure proper inventory management.
- Administrative Records Supply Room: Manage and organize administrative records and supplies. Ensure confidentiality and accuracy of records.
- Cleaning/Bathroom Supplies: Monitor and replenish cleaning and bathroom supplies as needed. Coordinate with cleaning staff for regular cleaning and maintenance.
- Kitchen Supplies: Monitor and replenish kitchen supplies, including coffee, tea, and snacks. Keep the kitchen area clean and organized.
- Drinking Water Supply: Ensure an adequate supply of drinking water is available for employees and guests. Coordinate water delivery as needed.
- General Property Management: Assist with general property management tasks, such as monitoring the parking lot, coordinating with maintenance staff for repairs, and ensuring the patio area is clean and well-maintained.
- Answers phones, directs calls to appropriate individuals, and prepares messages.
- Copies, sorts, and files records related to office activities, business transactions, and other matters.
- Prepares letters, memos, forms, and reports according to written or verbal instructions.
- Sorts incoming mail and delivers to appropriate department or individual; processes outgoing mail.
- Maintains filing systems either manually or electronically.
- Manages calendars and schedules appointments.
- Performs other related duties as assigned.

**Requirements**:

- Professional and friendly demeanor.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to handle confidential information with discretion.
- Proficient with Microsoft Office Suite or related software.
- High school diploma or equivalent required.
- Clerical experience preferred.

Pay: $16.00 - $20.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person

**Experience**:

- Front desk: 2 years (required)

Ability to Commute:

- Scottsdale, AZ 85251 (required)

Work Location: In person