Front Office Coordinator/receptionist
1 week ago
Paradigm Psychiatry is a private owned psychiatric outpatient practice that focuses on medication management for various mental health issues. We treat children, adolescents and adults ages 6 to 64, offering both In-Person and Tele-Medicine appointments. Our team of knowledgeable providers conduct thorough psychiatric evaluations and assessments to provide accurate diagnoses, develop treatment plans, prescribe medication, incorporate psychotherapy and evaluate treatment results for patients with emotional, mental, or psychological disorders.
**DUTIES**:
- Greet patients at Check In, collect payments, consent forms and verify/update patient demographics, credit card data, insurance information and benefit eligibility checks.
- Schedule patient appointments in accordance with clinic scheduling rules and reschedule patients when necessary.
- Screen and schedule New Patients following protocol, educate patient on online patient portal setup and New Patient consent form completion.
- Answer, screen, and direct incoming phone calls accurately and timely as well as documenting messages in medical record.
- Administer standardized questionnaires and counsel patients on completion of symptom screening tools such as depression scale-PHQ9.
- Process physician referrals, medication prior authorizations, and medical record requests.
- Review faxes received, prioritize, route, and scan documents.
- Collect payments and patient balances for services rendered.
- Prepare reports, letters, and other patient documents as needed.
- Obtain patient vital signs (height, weight, and electronic blood pressure/pulse).
- Perform ADHD Testing and collect/process Genetic Testing Samples and In-House Drug Screens.
- Adhere to safety and compliance guidelines.
- Maintain a professional, clean environment and organization of the office space and materials.
**QUALIFICATIONS**:
- Must be able to communicate effectively, demonstrating a respectful and professional attitude while maintaining confidentiality.
- Must be an effective team player who is able to maintain professional composure in the clinical setting.
- Must have excellent verbal, written, computer and telephone communication skills with focus on customer service.
- Must have excellent critical thinking and problem-solving skills.
- Must be able to handle emergency calls, walk-ins and difficult patients calmly and professionally.
- Must be able to multitask, focus on details, process work accurately/ timely with excellent follow through.
- High School Diploma or higher education level
**EXPERIENCE**:
- Minimum of 2 years experience in a professional medical office setting
- Prior Psychiatric/Mental/Behavioral Health experience preferred, but not required. training provided
- Electronic Medical Record experience preferred
**Job Type: Full-Time (40 hours per week)**
**Pay: $18.00 per hour**
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Microsoft Office: 2 years (preferred)
- Administrative experience: 2 years (preferred)
Ability to Commute:
- Chandler, AZ 85224 (required)
Ability to Relocate:
- Chandler, AZ 85224: Relocate before starting work (required)
Work Location: In person
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