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IT Support Specialist

2 months ago

Allentown, United States Pomeroy Full time

We are currently seeking a **IT Support Specialist **in Allentown, PA for a 12-month contract. The **IT Support Specialist **will provide excellent service and meet client needs while offering effective technological solutions to the organization with a focus on Active Directory and M365 Administration.

Schedule: Monday thru Friday, 8am to 5pm. Hybrid

**General Function**:

- Installs, maintains, and troubleshoots required client software and hardware
- Ability to perform standard break-fix triage for hardware and software on end user systems.
- Remote software support utilizing Windows Operating Systems.
- Installing and maintaining hardware and computer peripherals.
- Troubleshooting networking and connection issues.
- Support Active Directory, Azure AD, and M365 platforms
- Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.

**Minimum Knowledge, Skills and Abilities required**:

- Proven work experience as a desktop support engineer or support technician.
- Experience with Active Directory, Azure Active Directory, and EntraID/SSO
- Experience with Office 365 administration
- Must be able to work well both independently and in team settings
- Excellent organization and multitasking skills

**Preferred Knowledge**:

- Experience with Tanium
- Experience with PKI/Certificates/Digicert
- Experience with Teams Conferencing

**Job Types**: Full-time, Contract, Temp-to-hire

Pay: $33.00 - $38.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Vision insurance

Experience level:

- 4 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Active Directory administration: 4 years (preferred)
- M365 administration: 4 years (preferred)

Work Location: Hybrid remote in Allentown, PA 18101

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