IT Support Assistant

1 week ago


Dover, United States ZAGOP Full time

ZAGOP is a leading end-to-end Solution provider of Information Technology Products, Solutions and Services, that includes technology solution designing and system integration. Founded in 2017. Team at ZAGOP is equipped with best-of-breed products technologies and expertise to provide business solutions and services to meet customer needs.

**The Department**

**The Position**

The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager. The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

**Responsible to**

This role reports directly to the IT Manager.

**Duties/Areas of Responsibility**

The position will involve the following areas of responsibility:
Escalate IT issues to the IT Manager where necessary

Responsible for managing backups and tape rotation

Diagnose and resolve technical issues

Undertake small to medium-sized IT projects as instructed by the IT Manager

Provide desktop and server support

Support and maintain MS Server/Desktops and MS Exchange

Setting up and configuring new laptops and desktops

Install authorised software to laptops and desktops

Ensuring security and upgrades are applied and kept up to date on desktops and laptops

Antivirus installation to all desktops and laptops

Fault-finding to laptops and desktops

Reporting faults and maintaining logs on servers, desktops and laptops

Completing internal user moves including phones

Patching of network and phones, making of Cat 5 e network cables were necessary

Ensure all logs for equipment and users are maintained

Ensuring patches and upgrades are applied to core servers

Creating purchase requisitions for IT hardware/software

Ensuring all software purchased licensing is recorded and maintained

Exchange server mailbox maintenance including archiving mailboxes

Setting up new users and disabling expired accounts in accordance with HR requirements



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