IT Support Assistant
1 week ago
ZAGOP is a leading end-to-end Solution provider of Information Technology Products, Solutions and Services, that includes technology solution designing and system integration. Founded in 2017. Team at ZAGOP is equipped with best-of-breed products technologies and expertise to provide business solutions and services to meet customer needs.
**The Department**
**The Position**
The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager. The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
**Responsible to**
This role reports directly to the IT Manager.
**Duties/Areas of Responsibility**
The position will involve the following areas of responsibility:
Escalate IT issues to the IT Manager where necessary
Responsible for managing backups and tape rotation
Diagnose and resolve technical issues
Undertake small to medium-sized IT projects as instructed by the IT Manager
Provide desktop and server support
Support and maintain MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops
Install authorised software to laptops and desktops
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Antivirus installation to all desktops and laptops
Fault-finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones
Patching of network and phones, making of Cat 5 e network cables were necessary
Ensure all logs for equipment and users are maintained
Ensuring patches and upgrades are applied to core servers
Creating purchase requisitions for IT hardware/software
Ensuring all software purchased licensing is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
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