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Hyundai/genesis Service Advisor

4 months ago

Springfield, United States SAFFORD AUTOMOTIVE GROUP Full time

**Service Advisor**

**You're serious about your career, **and rest assured you've come to the right place. At **Safford Hyundai**, **you'll find the opportunities, resources, and support you need to grow and develop professionally.

**Purpose**:

- The Service Advisor is responsible for scheduling service work in the service department and selling additional needed services to customers.

**Duties and Responsibilities**:

- Schedules service appointments. Obtains customer and vehicle data before arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time."
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Test-drive the vehicle or refer to the test technician as necessary.
- Maintain Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for “hours per customer repair order written."
- Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

**Qualifications**:

- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- 3 year of experience in a advisor position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- All applicants must be authorized to work in the USA
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, drug test, and valid driver's license

Pay: Up to $125,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance

Day range:

- Weekends as needed

Shift:

- Day shift

**Experience**:

- SERVICE ADVISOR: 2 years (required)

License/Certification:

- Driver's License (required)

Work Location: In person