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Dental Technical Advisor

3 months ago

Rocky Hill, United States National Dentex Full time

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. **Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab **in Rocky Hill, CT** for a Dental Dental Technical Advisor.**

**Must have All on four Dental Experience to apply**.**

**This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement**

**Primary Responsibilities and Essential Functions of the Position**:

- Facilitate assigned technical area (Fixed/Implant) calls
- Make proactive calls to follow up on completed cases for new doctors and for new products.
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
- Provide special attention to new doctors and doctors that are experiencing concerns
- Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
- Perform dental procedures when so requested or required by laboratory upper management.
- Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
- Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
- Work with technicians to critique or assist with design of cases for function, and aesthetics.
- Assist doctors with treatment plans for implant or other type cases.
- Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
- Review case critique forms and discuss with accounts and appropriate lab personnel to eliminate problems.
- Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
- Build solid relationships with team members in the lab as well as staff members in customer offices.
- Analyze remakes by customer and ensure any issues are resolved.
- Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.
- Keep team and General manager aware of quality trends. Develop a plan to improve quality. Complete Root Cause Analysis on quality issues/concerns.
- All other duties as assigned.

**Skills and Abilities Required**:

- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail

**Minimum Education and Experience Required**:

- High school diploma or GED equivalent
- Dental Implant Knowledge
- Preferred: 5 years of dental lab experience or dental assisting experience
- Minimum 12 months experience of direct dental customer service experience on technical related issues
- Minimum 12 months production experience, preferred
- PC literacy required: MS Office Skills (Outlook, Word, Excel)

**Hazardous Materials or Equipment Used**:

- Office equipment
- Insert hazardous materials and/or equipment

**Physical Requirements**:

- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good hand-eye coordination
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling

**Experience**: Required
- 1 year(s): Minimum 12 months experience of direct dental customer service experience on technical related issues

Preferred
- Preferred: 5 years of dental lab experience or dental assisting experience

**Education**: Required
- High School or Equivalent or better