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Collections Agent
4 months ago
AmeriCasa, we have the largest inventory of new and used manufactured homes in Greater Houston, we are looking for a new Collection Agent; should be tenacious, highly motivated and comfortable going door to door to collect the payment, must be firm and have the ability to maintain professionalism at all times.
**Role : Collections Agent** **(Bilingual)**
**Job Duties and Responsibilities**:
- Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
- Identify accounts with overdue payments and find solutions to help bring their loan to a current status
- Maintain daily, weekly, and monthly collection and metric goals
- Inbound/Outbound calls with clients to resolve debts owed
- All in compliance with collections policies and procedures
**Preferred Skills, Knowledge and Abilities**:
- 1-2 years of direct experience in **credit and collections**; negotiation and persuasion tools
- Bilignual (english/ spanish)
- Excellent verbal and written communication skills
- Prior telemarketing experience (with financial products preferred)
- Self-motivated and extremely goal-oriented
- Professional presence
**Job Type**: Contract
Schedule:
- 8 hour shift
**Experience**:
- Microsoft Excel: 1 year (preferred)
- Customer service: 1 year (preferred)
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
**Experience**:
- Collections: 1 year (preferred)
**Language**:
- Spanish and English (required)
Willingness to travel:
- 100% (required)
Work Location: On the road