Customer Account Manager

4 weeks ago

Lancaster, United States WestRock Full time

**Customer Account Manager**- Lancaster, PA**

**The opportunity**:
The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

**How you will impact WestRock**:
**Business Excellence**
- Provide pricing, inventory availability and production schedule information to customers
- Track warehouse inventories and update customers on order status
- Run customized reports and share data with customers
- Review customer credit information to ensure necessary credit is established for customer orders
- Track order activity and alert appropriate staff of any potential delivery problems
- Suggest alternative products or services to meet customer needs when appropriate
- Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
- Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility

**People and Culture**
- Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
- Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values
- Partner with Quality Manager to resolve routine customer issues
- Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production
- Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

**Critical Skills / Capabilities**:

- ** Customer-Oriented**: Demonstrates concern for satisfying external and/or internal customers; resolves customer issues in a timely manner; communicates with customers to ensure alignment and satisfaction; ability to operate with customers' best interests in mind
- ** Communication**: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively
- ** Collaboration**: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach
- ** Growth and Results Oriented**: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity
- ** Organizational Skills**: Plans, arranges and/or monitor's work to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives

**Technical Skills**:
Microsoft Office - Excel, Outlook, PowerPoint

Order entry system experience (e.g. AS/400)

**Other Qualifications**:

- To perform the duties of the job, this role requires:

- Frequently using fingers to type with two hands
- Occasionally reaching by extending fingers on one hand
- Occasionally reaching by extending two arms
- Occasionally using fingers to grasp with two hands
- Occasionally using fingers to pinch with two hands
- The spoken exchange of ideas to be performed loudly 50-75% of the time
- The spoken exchange of ideas to be performed quickly 50-75% of the time
- The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts

**Work Environment**:

- Constantly works indoors, in an environment that is climate controlled
- The role is frequently sedentary, which entails sitting or being stationary
- Occasionally stands or walks for 1-2 hours at a time
- Noisy work environment; maintain strict adherence to safety rules and regulations

**Experience/Educational/Skill Requirements**:

- Required: 3+ years of customer service related work experience in manufacturing environment or other industries
- Preferred: 3 to 5 years of manufacturing industry experience
- Required: High School diploma or G.E.D.

**What we offer**:

- Corporate culture is based on integrity, respect, accountability, and excellence.
- Comprehensive training with numerous learning and development opportunities
- An attractive salary reflecting skills, competencies, and potential.
- A care

  • Account Manager, Customer Experience

    1 month ago

    Lancaster, United States ECORE International Full time

    At Ecore International, we transform reclaimed materials into performance surfaces that manage energy and improve people’s lives. Why does it matter? Because we believe innovative surfaces have the power to help people in motion be their strongest, healthiest selves, and innovative businesses can help protect the planet we share. Ecore is looking for a new...

  • Customer Experience

    4 weeks ago

    Lancaster, United States ECORE International Full time

    **Customer Experience - Account Specialist** Ecore - Lancaster, 715 Fountain Avenue, Lancaster, Pennsylvania, United States of America Req #72 Thursday, January 27, 2022 This position is responsible for assisting the Account Managers in the Customer Service Department with order processing and phone support. The Account Specialist will assist all Account...

  • Account Manager

    4 weeks ago

    Lancaster, United States The Budd Group Full time

    You deserve the best - and so do we.We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers...

  • Account Manager

    2 weeks ago

    Lancaster, United States The Budd Group Full time

    You deserve the best - and so do we.We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers...

  • Account Manager

    3 weeks ago

    Lancaster, United States Cleveland Brothers Equipment Company Full time

    Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a **Construction Equipment** **Account Manager**. Are you ready to embark on an opportunity that blends your sales experience with strategic thinking? We're seeking an Account Manager to revolutionize our revenue...

  • Account Manager

    2 weeks ago

    Lancaster, United States The Ladders Full time

    Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Construction Equipment Account Manager. Are you ready to embark on an opportunity that blends your sales experience with strategic thinking? We're seeking an Account Manager to revolutionize our revenue landscape...

  • Account Manager

    3 days ago

    Lancaster, Pennsylvania, United States The Ladders Full time

    Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Construction Equipment Account Manager. Are you ready to embark on an opportunity that blends your sales experience with strategic thinking? We're seeking an Account Manager to revolutionize our revenue landscape across...

  • Account Manager

    4 weeks ago

    Lancaster, United States The Budd Group Full time

    You deserve the best - and so do we. We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers...

  • Account Manager

    3 weeks ago

    Lancaster, United States The Budd Group Full time

    You deserve the best - and so do we. We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers...

  • National Account Manager

    4 days ago

    Lancaster, South Carolina, United States Stealth Recruiting Services Full time

    125k to 150kMinimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accountsRoles and Responsibilities:Retail Account Management: Demonstrate ability to drive sales results while providing best...

  • National Account Manager

    4 weeks ago

    Lancaster, United States Stealth Recruiting Services Full time

    125k to 150kMinimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accounts. Roles and Responsibilities:Retail Account Management: Demonstrate ability to drive sales results while providing...

  • National Account Manager

    3 weeks ago

    Lancaster, United States Stealth Recruiting Services Full time

    125k to 150kMinimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accounts. Roles and Responsibilities:Retail Account Management: Demonstrate ability to drive sales results while providing...

  • National Account Manager

    4 weeks ago

    Lancaster, United States Stealth Recruiting Services Full time

    Job DescriptionJob Description125k to 150kMinimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accounts. Roles and Responsibilities:Retail Account Management: Demonstrate ability to drive...

  • National Account Manager

    4 weeks ago

    Lancaster, United States Stealth Recruiting Services Full time

    125k to 150k Minimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accounts. Roles and Responsibilities: Retail Account Management: Demonstrate ability to drive sales results while...

  • National Account Manager

    2 weeks ago

    Lancaster, United States Stealth Recruiting Services Full time

    Job DescriptionJob Description125k to 150kMinimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accounts. Roles and Responsibilities:Retail Account Management: Demonstrate ability to drive...

  • National Account Manager

    1 week ago

    Lancaster, United States Stealth Recruiting Services Full time

    125k to 150k Minimum of 3 years of sales experience with CPG Retailers, pet / animal pharmaNational Account Manager We are looking for a National Account Manager who will sells to multiple channels, key accounts, and direct headquarter accounts. Roles and Responsibilities: Retail Account Management: Demonstrate ability to drive sales results while...

  • Account Manager

    4 days ago

    Lancaster, South Carolina, United States The Budd Group Full time

    You deserve the best - and so do we.We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers...

  • Regional Account Manager

    4 weeks ago

    Lancaster, United States Eurofins USA Environment Testing Full time

    Job Description Eurofins Lancaster Laboratories Environment Testing, LLC is searching for a Regional Account Manager in South Central or South Eastern Pennsylvania. The Account Manager is a regional, outside sales position that identifies new opportunities and manages their accounts to include commercial opportunities focused in the municipal market...

  • Account Manager

    5 days ago

    Lancaster, United States The Exterior Company Full time

    The Exterior Company, Inc. (TEC) is seeking a highly organized and knowledgeable **Account Manager** to join our team! TEC is a full-service exterior contractor with a proud reputation for quality and professionalism. We're a highly awarded company and work hard to ensure we are the obvious choice for our customers; that includes hiring the best. As an...

  • Account Development Manager

    2 days ago

    Lancaster, United States PPG Industries Full time

    As an Account Development Manager, you will grow new sales through assigned PPG Paints stores growing both existing business year-over-year, and developing new accounts within the industrial segment.You will report to the Regional Manager and work onsite based in the Lancaster, PA market.Key Responsibilities:Ensure outstanding customer service is provided to...