Onsite Community Manager

2 weeks ago

Anaheim, United States Quality Management Group Full time

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Community Manager - Permanent Supportive Housing is responsible for:

- Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy
- Must assume proactive behavior and measures to properly represent the Company and build relationships in the community.
- Establishing and maintaining professional relationships with ownership and supportive services agencies.
- **Valid California driver's license required. Tax Credit/LIHTC experience required. Prior PSH experience preferred. Prior Yardi experience preferred. The Community Manager is required to live onsite once the unit becomes available. The unit provided is a 3 bedroom.**_

**RESPONSIBILITIES**

**LEADERSHIP, ADMINISTRATION, OVERSIGHT**
- Oversee the duties of vendors, office staff and maintenance staff
- Lead property meetings, interface with case managers, partnering agencies, and Step-Up program staff.
- Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.
- Meet regularly with Regional Manager and/or Senior Community Manager to ensure tenant legal issues are handled appropriately and notices are approved.
- Communicate actively with Regional Manager and/or Senior Community Manager and other service coordinators on quality of life issues relating to tenants. Must coordinate meetings with onsite services staff on a weekly or bi weekly basis.
- Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.
- Responsible for all building keys, distribution and reclamation (doors and elevator).
- Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.

**DIRECT SERVICE AND SUPPORT**
- Assist and work collaboratively with the social services agencies to handle tenant issues and coordinate tenant activities
- Instruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.
- Set regularly scheduled hours of availability to tenants, vendors, staff and outside service agencies.
- Collect rents monthly and log them in to property management software.
- Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.
- Handle minor maintenance and common area cleaning.

**DOCUMENTATION AND DATA COLLECTION**
- Prepare lease agreements and attachments as needed. Accept deposits and 1st month rent for all new tenants.
- Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements.
- Complete Tenant Income Certifications and all other mandatory forms by building investors, regulatory agencies etc.
- Complete annual recertification process.
- Prepare new move ins and move outs and related resident actions.
- Maintain rent collection records, compile rent changes and increases.
- Weekly status report to the Regional Manager and/or Senior Community Manager
- Weekly vacancy report to the Regional Manager and/or Senior Community Manager that will provide an update of the status of vacant units.
- Log petty cash receipts daily use.
- Stay current with Tax Credit, HUD and all relevant to Step Up on Second management policies and procedures
- Maintain software tenant data files
- Collect and process 504 requests (reasonable accommodations/modifications)
- Assist with regulatory agency and investor inspections and file reviews as needed.

**SKILLS**:

- Excellent communication and intervention skills
- Ability to read and interpret documents such as regulatory policy and procedure manuals
- Ability to write business professional reports and correspondence
- Ability to add, subtract, multiply, divide, calculate percentages, etc.
- Ability to follow directions and achieve measurable results
- Ability to problem solve and perform minor maintenance
- Ability to keep accurate and timely record-keeping using industry-standard software

**QUALIFICATIONS (EDUCATION & EXPERIENCE)**:

- High School Diploma/GED required. Associate or Bachelor’s degree preferred.
- 2+ years of property management experience required.
- Permanent supportive housing or affordable housing experience Required
- Knowledge of fair housing laws required
- Previous experience with Yardi preferred
- Previous experience with individuals expe

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