Front Desk Agent

2 weeks ago


Norwich, United States Comfort Suites Norwich Full time

Job Summary:
**Responsibilities**:

- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle reservations and cancellations
- Process payments accurately
- Maintain a clean and organized front desk area

Qualifications:

- Previous experience in a hotel or resort front desk role is preferred
- Strong communication and customer service skills
- Proficiency in phone etiquette and handling phone systems
- Ability to work effectively in a team environment
- Multilingual or bilingual proficiency is a plus
- Knowledge of night audit procedures is advantageous

**Job Types**: Part-time, Seasonal

Pay: From $16.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)

Ability to Commute:

- Norwich, CT 06360 (required)

Ability to Relocate:

- Norwich, CT 06360: Relocate before starting work (required)

Work Location: In person


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