Front Desk Agent
2 weeks ago
Job Summary:
**Responsibilities**:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle reservations and cancellations
- Process payments accurately
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a hotel or resort front desk role is preferred
- Strong communication and customer service skills
- Proficiency in phone etiquette and handling phone systems
- Ability to work effectively in a team environment
- Multilingual or bilingual proficiency is a plus
- Knowledge of night audit procedures is advantageous
**Job Types**: Part-time, Seasonal
Pay: From $16.00 per hour
Expected hours: 16 - 24 per week
**Benefits**:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (required)
Ability to Commute:
- Norwich, CT 06360 (required)
Ability to Relocate:
- Norwich, CT 06360: Relocate before starting work (required)
Work Location: In person
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