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Visitor Service Associate

1 month ago

Norwich, United States Montshire Museum of Science Full time

**Visitor Services Associate**

**DEPARTMENT**:Visitor Services

**SUPERVISOR**:Director of Museum Operations and Visitor Experience

On a daily basis, **Visitor Service Associates** support the museum ecosystem in a variety of ways. They are members of the team actively providing customer service at the admissions desk and in the Museum Store, contributing to a high-quality museum experience for all guests, as well as for staff and volunteers.

**RESPONSIBILITIES**
- Greet, admit and orient a variety of guests from all ages, backgrounds and cultures.
- Respond appropriately to visitor questions and concerns
- Conduct sales. Processing payments (cash, check, credit card) efficiently and accurately, including counting back change for cash sales
- Take direction well, and cross-train across all areas of Visitor Service, including opening and closing duties
- Explain advantages of Museum membership, promoting sales and upgrades as appropriate; assist shoppers in the Museum Store
- Proactively prepare merchandise, stock and tidy the Museum Store
- Shift seamlessly between completing a variety of admission tasks and museum store tasks throughout the day; proactively seek tasks as needed
- Active movement: lifting, reaching, bending, walking, standing

**KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS**
- Work well in a team; possess personal initiative and responsibility to support coworkers and guests alike
- Take direction well from supervisors; able to ask questions, learn and adapt quickly
- Treat all staff and visitors appropriately; value respect and equity
- Genuine interest in the Montshire Museum
- Communicate from a place of empathy and encourage positive experiences
- Have a sense of humor and respect for self
- Experience working in a front-facing retail position and/or not-for-profit organization; experience with point-of-sale systems preferred
- Confidently handle payments in all forms and be accurate in all financial transactions
- Computer literate and able to work in multiple programs and platforms
- Able to work a flexible schedule
- Preferably have high school diploma or equivalent education/experience; CPR and First Aid training a plus

**WORKING CONDITIONS**
- Family-friendly, hands-on museum environment. High energy and busy, with slower periods
- Frequent interruptions and redirection, prioritizing visitor questions and needs
- Working on feet for majority of shift: bending, reaching, lifting, as well as carrying large boxes of supplies (~20-30 lbs)
- Majority of work is indoors, but some work may be required outdoors in spring/summer months
- Approachable, supportive co-workers striving for a collaborative, team-centered environment
- Training in all aspects of work, as well as regular forums and other outlets for staff to share and give feedback
- Attention to health and safety for all staff as well as for guests; inappropriate behavior is not tolerated
- Complimentary membership to the Montshire and 25% discount in Museum Store
- Montshire Museum of Science requires all employees and volunteers be fully vaccinated against COVID-19.

**TIME COMMITMENT**
- Full-time hourly position (~37.5 hours/week)
- This position will generally work Thursday - Monday
- Periodic extra shifts, including early mornings and evenings, are required, as are holidays.
- Shifts are generally 8 hours long, including a 30 min unpaid meal break
- Each shift falls within the hours of 8:30 am - 6:00 pm (usually 9 - 5 or 9:30 - 5:30)

**Salary and Benefits**

Starts at $18.50/hour, non-exempt. Montshire benefits include health insurance, 403(b) retirement savings, paid sick leave, paid vacation, holiday pay, life insurance and short-and long-term disability insurance.

**The Montshire Museum of Science is an Equal Opportunity Employer with a passionate commitment to diversity, equity, and inclusion.**

Pay: $18.50 per hour

**Benefits**:

- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- Day shift
- Every weekend
- Holidays

Ability to Commute:

- Norwich, VT 05055 (preferred)

Ability to Relocate:

- Norwich, VT 05055: Relocate before starting work (preferred)

Work Location: In person

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