Current jobs related to Customer Service Manager - Tempe - Goodwill of Central & Northern Arizona

  • Customer Service Manager

    14 hours ago

    Tempe, Arizona, United States Kyrene Store (Warner & Kyrene) Full time

    Job Title: Customer Service ManagerGoodwill of Central and Northern Arizona is seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading the sales floor team and ensuring that customers receive exceptional service.Key Responsibilities:Lead the sales floor team to...

  • Customer Service Manager

    2 weeks ago

    Tempe, Arizona, United States Goodwill Industries International, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Manager to lead our retail sales floor team. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesDevelop and implement sales strategies to achieve daily,...

  • Customer Service Manager

    4 days ago

    Tempe, Arizona, United States Priest Store (Priest Drive & Eliott) Full time

    Job Title: Customer Service ManagerJoin our team at Priest Store (Priest Drive & Eliott) as a Customer Service Manager, where you will be responsible for leading the sales floor team and driving business results. As a key member of our retail operations team, you will oversee daily store operations, manage sales floor staff, and ensure excellent customer...

  • Customer Service Manager

    2 weeks ago

    Tempe, Arizona, United States Goodwill Industries International, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Manager to lead our retail sales floor team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesDevelop and implement sales strategies to achieve daily,...

  • Customer Service Manager

    1 day ago

    Tempe, Arizona, United States Rural Store (Rural & Guadalupe) Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Rural Store (Rural & Guadalupe). As a key member of our retail operations team, you will be responsible for leading the sales floor and driving business results. If you have a passion for customer service, leadership, and sales, we encourage you to apply...

  • Customer Service Manager

    3 weeks ago

    Tempe, Arizona, United States Kyrene Store (Warner & Kyrene) Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Operations Leader to join our team at Kyrene Store (Warner & Kyrene). As a key member of our leadership team, you will be responsible for overseeing the daily operations of the sales floor, leading a team of Retail Sales Associates, and driving business results.Key ResponsibilitiesOperational...

  • Customer Service Manager

    2 weeks ago

    Tempe, Arizona, United States Goodwill Industries International, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Manager to lead our retail sales floor team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesDevelop and implement sales strategies to achieve daily,...

  • Customer Service Manager

    4 days ago

    Tempe, United States Kyrene Store (Warner & Kyrene) Full time

    575 W Warner Rd Tempe Arizona, 85284, +1 (480) 5304723Starting Pay: $17 /HourPosition Description:Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor,...

  • Customer Service Manager

    4 days ago

    Tempe, United States Rural Store (Rural & Guadalupe) Full time

    805 E Guadalupe Rd Tempe Arizona, 85283, +1 (480) 5304707Starting Pay: $17 / HourPosition Description:Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales...

  • Customer Service Manager

    4 days ago

    Tempe, United States Priest Store (Priest Drive & Eliott) Full time

    7850 S. Priest Drive Tempe Arizona, 85284, +1 (480) 3987651Starting Pay / $17.00 HourPosition Description:Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales...

  • Garden Center Merchandiser

    3 weeks ago

    Tempe, United States National Garden Service Part time

    Job DescriptionJob DescriptionNational Garden Service, founded in 2019, is a full-service, live goods and garden center merchandising company that provides exclusive outdoor floral services for The Kroger Company (and subsidiaries) nationwide. Our company is made up of enthusiastic plant lovers who thrive in a fast paced, seasonally driven environment. We...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Banker, you will be the primary contact for banking customers utilizing Treasury Management, depository and loan services.Key ResponsibilitiesProvide exceptional customer service and support to banking customers.Develop and...

  • Customer Service

    1 month ago

    Tempe, United States Experis Full time

    Experis has a Customer Service role at a leading Manufacturing Company in Tempe AZ.Don't wait-apply today! What's in it for you? Role: Customer Service Representative Location:Tempe AZ Duration: 15 month contract with potential to perm On-Site Once every two months there will be an on call week (the team rotates) Evenings and weekend, checking mailbox...

  • Customer Service

    4 months ago

    Tempe, United States OneCommunity Full time

    in , , , , 3137 E. Elwood St. , Phoenix, Arizona, United States The Customer Service Representative on our Residential Team works with our network of Affiliates, clients and residents by managing all our clients repair and maintenance needs within our technology platform, One by SMS Assist. in , , 4343 N. Scottsdale Road, Ste. 170, Scottsdale, Arizona,...

  • Customer Service and Quality Control Manager

    3 weeks ago

    Tempe, Arizona, United States Manuel's Mexican Foods Full time

    Job OverviewManuel's Mexican Foods is seeking a highly skilled and experienced professional to fill the role of Restaurant Operations Manager. As a key member of our management team, you will be responsible for overseeing the entire front and back of house operations to ensure exceptional customer service and quality food products.Key ResponsibilitiesStaff...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Invitation Homes Full time

    About Invitation HomesInvitation Homes is a dynamic organization that values flexibility, opportunity, and community. Our team of over 1,400 associates is dedicated to providing exceptional resident experiences and maintaining high-quality homes.Your Role on the TeamAs a Customer Service Representative - Property Management, you will be responsible for...

  • Customer Service Representative

    1 day ago

    Tempe, Arizona, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Inside Sales Representative. This role will be responsible for providing exceptional customer service, sales support, and conflict resolution to our valued customers.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Representative

    1 day ago

    Tempe, Arizona, United States Express Flooring Full time

    Job Title: Customer Project SpecialistExpress Flooring is seeking a highly motivated and customer-focused individual to join our team as a Customer Project Specialist. As a vital member of our operations department, you will be responsible for managing and maintaining positive relationships with our valued clients.Your primary objective will be to provide...

  • Customer Service Representative

    7 days ago

    Tempe, Arizona, United States Express Flooring Full time

    Customer Project SpecialistExpress Flooring is seeking a highly motivated and customer-focused individual to join our team as a Customer Project Specialist. As a vital member of our operations department, you will be responsible for managing and maintaining positive relationships with our valued clients.Key Responsibilities:Customer Engagement: Interact with...

  • Customer Service Representative

    3 weeks ago

    Tempe, Arizona, United States Experis Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Experis. As a Customer Service Representative, you will be responsible for ensuring high customer satisfaction by taking care of fast and reliable customer order/customer request handling throughout the...

Customer Service Manager

3 months ago

Tempe, United States Goodwill of Central & Northern Arizona Full time

805 E Guadalupe Rd Tempe Arizona, 85283, +1 (480) 5304707

Starting Pay: $17/Hour

Position Description**:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Essential Duties and Responsibilities**:

- Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
- Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
- Conducts new goods inventory and ensures proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
- Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Transfers to different stores at any given time due to business needs.
- Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
- Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
- Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
- May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
- Processes complex sales transactions, including customer returns.
- Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
- Provides regular mentoring, training, and coaching to develop skills of Team Members.
- Plays critical role in driving company culture change efforts and change management processes.
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)**:

- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management, preferred
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work