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Patron Associate

4 months ago

New York, United States The Metropolitan Opera Full time

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

**Primary Responsibilities**:

- Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
- Check for accuracy and mail Patron acknowledgement letters
- Maintain exclusive membership web content.
- Ensure accuracy of memberships and related activities within our fundraising database.
- Assist in monthly Patron billing process
- Review and prepare for approval all invoices for expenses incurred by the Patron Dept. Assist in the creation of the Patron Department annual budget and reforecast.
- Assist with Patron activities/events and Backstage Tour check-in when needed.
- Provide administrative support to the Director of Patron and Young Associate Giving.
- Other duties as required that serve to best support the Patron Office team.

**Skills and Qualifications**:

- BA degree and 1 year + experience in a customer service or administrative role
- Excellent communication skills
- Experience working with the public.
- Pleasant and professional demeanor.
- Proficiency in Microsoft Office. Experience with fundraising database such as Tessitura (preferred) or Raiser’s Edge.
- Enthusiastic, detail-oriented and self-motivated
- Occasional weekend or evening events required

**Physical Demands**:

- Energetic team player who works well with all personality types
- Ability to multi-task, prioritize, and problem-solve in a fast-paced work environment
- Hybrid schedule that varies by time of year.