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Patient Navigator
3 months ago
**Note: This is a Contract position. End Date is 1 year from start date with possibility of renewal**
- The Patient Navigator will work closely with the other Project FRIEND Connect team members to link and retain each enrolled patient in MAT and outpatient care using contingency management (monetary incentives) and motivational interviewing.
- The Patient Navigator is responsible for the implementation project by providing support to recruitment and linkage, and is responsible for recruiting project participants/patients, linking patients with the treatment clinic of their choice, delivering contingency management and motivational interviewing, and re-engaging patients that may drop out of MAT. The Patient Navigator acts as a communication liaison between treatment providers and maintains ongoing relationships with/offers support to enrolled patients. The Patient Navigator is also responsible for tracking patient data, as well as working with the team’s Project Evaluator to complete the Government Performance and Results Act (GPRA) questionnaires at intake and 6 months/discharge from the program.
- **To see the salary range for this position (we recommend that you make a note of the job code and use that to look up)**: TCS Non-Academic Titles Search (ucop.edu)
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
**Department Description**
- The Department of Emergency Medicine (DEM) provides emergency medical care to over 150,000 patients annually at the UCSF Medical Center at Parnassus, UCSF Benioff Children’s Hospitals at Mission Bay and Oakland and Zuckerberg San Francisco General Hospital and Trauma Center. DEM administrative and research staff support the work of 87 full-time and 70+ attending physicians, a residency program, fellowship programs and over 300 housestaff and students each year. Our vision is to be the leader in compassionate, innovative and equitable emergency care for all people at all times.
- The population served by the DEM is medically, socially and ethnically diverse. ZSFG is the county's only trauma center, and UCSF provides the full resources of one of the nation's leading tertiary care referral centers.
- Three of the four Project FRIEND Connect team members are clinicians in the DEM and have experience in providing comprehensive care management to complex, underserved populations. Project FRIEND Connect will also partner with a core team member in the Department of Family and Community Medicine, which houses the Family Health Center Bridge Clinic, to link patients to an outpatient treatment program.**Required Qualifications**
- Bachelor's degree in related area and / or equivalent experience / training
- Minimum 3 years of related experience
- Ability to complete Motivational Interviewing: 3 day Introductory Intensive course within 3 months of date of hire
- Ability to work independently in a fast-paced, demanding environment with mínimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
- Ability to communicate effectively, both orally and in writing
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
**Preferred Qualifications**
- Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques
- Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved
- Ability to create effective rapport with a diverse group of patients and care providers
- Proficiency in Spanish and/or Chinese dialect
- Excellent analytical, interpersonal, and problem-solving skills
- Experience working with electronic health records
- Knowledge of evidence-based treatment for substance use disorders
- Knowledge of harm reduction principles and skills
- Knowledge of local substance use disorder resources
- Proficiency with motivational interviewing
**About UCSF**
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
**Pride Values**
- In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to buildin
