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Customer Service Representative

4 months ago

Philadelphia, United States FreezPak Logistics Full time

FreezPak Logistics is one of the leading full-service cold and dry storage facilities in the United States. As a family business, our approach to relationships is different. Highly personal and professional, we built our business on the longstanding trust of our customers for more than a half-century.

**Position Title**: Customer Service Representative
**Shift**: Monday through Friday

**Essential Responsibilities (but not limited to)**:

- ** Process Orders**:

- Efficiently process customer orders received through various channels.
- ** Accuracy Review**:

- Review paperwork associated with orders for accuracy and completeness.
- Follow up promptly on any discrepancies or missing information.
- ** Warehouse Collaboration**:

- Liaise with the warehouse team to ensure seamless order fulfillment.
- Collaborate on inventory status, product availability, and any special requirements for cold storage.
- ** Communication Handling**:

- Follow up with internal and external customers in a timely manner.
- ** Audit and Discrepancy Resolution**:

- Regularly audit system and/or reports to identify and address any discrepancies.
- Take corrective actions to maintain order accuracy and customer satisfaction.
- ** Team Collaboration**:

- Work effectively as part of a team and independently as needed.

**Required Qualifications**:

- ** Technical Skills**:

- Working knowledge of Microsoft programs (e.g., Excel, Word).
- ** Experience**:

- Minimum 1 year of customer service experience.
- Minimum 1 year of logistics experience.
- Minimum 1 year of data entry experience.
- ** Skills**:

- Possess excellent organizational and communication skills.
- Ability to handle a fast-paced work environment with accuracy and attention to detail.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off

**NO RECRUITERS OR STAFFING AGENCIES PLEASE**

FreezPak is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.