Customer Care Assistant Manager
2 months ago
Santa Barbara Dance Arts is seeking an in-person, Customer Care Assistant Manager to conduct a wide range of creative and administrative duties at a thriving Dance Studio and Performing Arts Center in Santa Barbara, California.
The work environment is bustling, dynamic, rewarding, and we are proud to make a difference through the arts.
**Desired Qualifications**:
- Associate degree, or equivalent business experience (min 2-4 years)
- Meticulous attention to detail and strong organizational skills
- An ability to communicate, verbally and written, with warmth and professionalism.
- Competent in Excel/Sheets with ability to build budgets and perform basic computation and percentages.
- Self-starter with strong time management and organizational skills while working in a loud and boisterous environment.
- Experience with content creation
- Familiarity with social media best practices and reels. (algorithms and SEO a plus)
- Has creativity and technical design aptitude and/or experience with Canva or other graphic design programs.
- Balance of strong service, selling skills.
- Strength in following systems with accuracy and consistency.
- Experience working with children and Spanish speaking is a plus
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Management of Private lessons and Birthday Parties between clients and staff including billing, scheduling, contracts, and reporting.
- Work closely with Managers and Directors to maintain accounts and service continuity with adherence to company policies.
- Front-line service and sales support.
- Learn and adhere to company policies.
- Maintain social media guidelines for our brand.
- Maintain a posting calendar to grow our online brand through a multi-platform campaign.
- Cultivate engagement with our followers and social media users.
- Work with Manager to assess our progress with tools like Google Analytics
- Update physical branded visuals around the studio.
**How to Apply**
**Hours & Compensation**:
- 30 hours per week (hourly) with seasonal overtime
- Academic Year (mid-August to mid-June)
- Mon and Tuesday 10:30am-5pm
- Wednesday and Thursday 11:45am-6:15pm
- Friday 11:45am-6:15pm
- 1x month Tuesday-Saturday with a 8:30am-11:30am (with flexible adjustments to meet a 30 hours week) *
- Summer (6-7 weeks)
- Mon, Thurs 12:00-4:30pm
- Tues, Wed 12:00-5:30 or 6pm
- Friday 10am -4:30pm
- 1x month Saturday 8:30am-11:30am (instead of Friday)
- Paid 30 min lunch
- PTO
- Retirement Plan
- Class discounts
- $24-$27 per hour DOE
Pay: $24.00 - $27.00 per hour
**Benefits**:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Weekends as needed
Application Question(s):
- Applicant should be able to meet listed schedule in job description.
Ability to Commute:
- Santa Barbara, CA 93103 (required)
Ability to Relocate:
- Santa Barbara, CA 93103: Relocate before starting work (required)
Work Location: In person
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