Banquet Operations Manager

4 weeks ago

Burbank, United States Castaway Burbank Full time

**Company Overview**:
Specialty Restaurants, a leader in the hospitality industry, and is a high-spirited and successful family-owned corporation.

Named one of Travel + Leisure’s “Best Date Spots in America”, **Castaway** has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top “Most Romantic Restaurants in LA” by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC.

Our mission at Castaway/Specialty Restaurants is to always innovate and consistently deliver a 5-star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member

**Job Summary**:
Castaway Restaurant and Event Center is seeking a dynamic and experienced Banquet Manager to join our dedicated team. This hands-on role requires a detail-oriented professional with a strong background in event execution, exceptional customer service, banquet service styles, service training, employee management, scheduling, SOP creation, and proficiency in the Microsoft Office Suite and various software platforms.

This person is also responsible for mentoring and coaching the team to consistently deliver a 5-Star experience to our employees, guests, partners and community. He/She is responsible for being an innovator in our industry, meeting financial goals, and for continuously refining guest experience and company culture.

**Competitive Benefits**:

- Industry leading compensation + bonus program
- Comprehensive Health Plans that include, a variety of medical and dental plans, employer contribution HAS for yourself and dependents.
- Variety of Supplemental Benefit Plans for life’s unknowns
- 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)
- Employer paid life Insurance throughout the length of employment
- Monthly Reward Dollars to use at various company locations.
- Paid vacation starting at 2 weeks per year
- Paid/Floating holidays for 5 major holidays
- 24 hours paid Sick Time renewed yearly
- Education Assistance Program (EdAP) for hospitality related education growth
- Employee Assistance Program (EAP) to assist with work life balance
- Management Referral Program with a $4,000 payout for qualifying management positions

Pay: $75,000 - $90,000 / year

**Essential Job Duties**:

- Oversee and manage all aspects of banquet operations, ensuring seamless execution of events and maintaining exceptional service standards.
- Provide leadership and training to banquet staff, fostering a positive and efficient team environment.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and excellence in service delivery.
- Create and manage employee schedules, ensuring adequate coverage for events, including nights and weekends.
- Collaborate with the events team to plan and execute various functions, including weddings, corporate events, social gatherings, and themed celebrations.
- Uphold the reputation of Castaway as a premier dining and event destination, ensuring that every guest receives a 5-star experience.

Education/ Experience:

- Strong knowledge of Food & Beverage service procedures, strong background in hospitality in a full-service, upscale high-volume private event environment
- 3 years related experience as a Banquet Manager or similar role in an upscale, high-volume environment. Must have some special events experience.

Required Skills/Abilities:

- Must be able to create and maintain a team-oriented atmosphere, and ensure that employees are appropriately trained and have an adequate work load.
- Excellent interpersonal, verbal, and written communication skills.
- Strong PC skills with a working knowledge of including but not limited to MS Excel, MS Word, MS Office, and Outlook.
- Must be able to clearly and effectively communicate in English.

Schedule Requirements:

- Full-time
- Schedule may fluctuate based on departmental requirements.

Physical Demands:

- Physical demands include light work, prolonged walking and/or standing along with the occasional exertion of up to 25lbs of force.
- Disclaimer:_
- The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position._
- We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability,

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