Banquet Server

Company Overview:

Named one of Travel + Leisure’s “Best Date Spots in America”, Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top “Most Romantic Restaurants in LA” by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC.

Our mission at Castaway is to always innovate and consistently deliver a 5 star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member 

Pay: $17 - $19 / hour

Top-notch Benefits:

• Competitive Compensation
• 24 hours paid Sick Time renewed yearly
• Management Referral Program with a $4,000 payout for qualifying management positions
• Employee Meals
• Employee Assistance Program (EAP) to assist with work life balance
• Paid vacation starting at 2 weeks per year
• Up to 3 days Paid Bereavement
• Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company’s values.
• Full time employees qualify for- Comprehensive Health Plans, Employer paid life Insurance, Supplemental Benefit Plans, 401k with annual employer match
• Numerous opportunities for growth and advancement

Job Summary:

As a Banquet Server, you will play a crucial role in providing exceptional dining experiences for guests attending various events, including weddings, corporate functions, and special occasions. Your primary responsibility will be to deliver high-quality service, ensuring guests' satisfaction and contributing to the overall success of the banquet operations.

Essential Responsibilities:

• Set up and Preparation
• Assist in the setup and arrangement of banquet rooms according to the event specifications.
• Ensure all tables, chairs, linens, and tableware are properly organized and presentable.
• Check and confirm the accuracy of the event details, including seating arrangements and special requests

Food and Beverage Service:

• Greet guests upon arrival and guide them to their designated tables.
• Serve meals and beverages according to established service standards.
• Ensure proper timing and coordination between the kitchen and banquet floor to ensure the smooth delivery of food.
• Respond promptly to guests' requests and anticipate their needs throughout the event.
• Provide recommendations on menu items and assist guests in making informed choices.
• Monitor and maintain cleanliness and presentation of dining areas and ensure tables are cleared efficiently.

• Collaborate with fellow servers, bartenders, and other staff members to provide seamless service.
• Communicate effectively with the kitchen and support staff to ensure the availability of supplies and timely delivery of food and beverages.
• Assist colleagues when needed, such as carrying trays, refilling drinks, or clearing tables during peak periods.

Guest Satisfaction:

• Ensure a warm and friendly atmosphere for guests, creating a positive dining experience.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Address any issues or concerns raised by guests, aiming to resolve them to their satisfaction.
• Maintain a professional and polished appearance at all times, adhering to the company's grooming standards.

Safety and Compliance:

• Adhere to all safety and sanitation regulations, maintaining a clean and safe working environment.
• Follow responsible alcohol service guidelines and procedures.
• Handle cash and credit card transactions accurately and securely.

Requirements:

• Previous experience as a banquet server or in a similar role is preferred.
• High School graduate / min 18 years of age
• Strong customer service skills with the ability to provide exceptional guest experiences.
• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Ability to work in a fast-paced environment while maintaining composure and attention to detail.
• Knowledge of food and beverage service procedures and etiquette.
• Flexibility to work evenings, weekends, and holidays, as required by the banquet schedule.
• Physical stamina and the ability to lift and carry heavy trays or equipment.

Physical Demands:

Strength demands: Medium work. Includes exerting 10-45 pounds.

Walking and standing during a 4-8 hour shift.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer.  We recognize that people are our finest asset.  It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check. 

Qualifications

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Dedicated: Devoted to a task or purpose with loyalty or integrity

Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education Required

High School or better.

Experience Required

1 year:

*Ability to follow instructions from Special Events Manager and Banquet Captain. *Ability to read and follow a BEO. *Ability to read and follow Floor Plans. *Ability to flip a space and get events ready within a 2 hour window. All events must be set up and ready to execute 15 minutes prior to banquet start time.