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Customer Service Center Supervisor

3 months ago

Brooklyn, United States Priority Groups Full time

*Job Title:* Custom

Service Center Supe

isor *Pay Rate:* $35 per h

r *Sched
- :* Mon
- to Friday (9:0
- m to 5:00 pm) *
- ut the Role:* Ar
- ou passionate
- ut delivering
- ceptional custom

r service
- d leading a
- amic team? Join

s a Customer Service
- nter Supervisor and play a pivotal role in managing and insp

ng our customer service

am to achieve excellence. *Key Responsibilities:*
- *Lead and Inspire:* Manage daily operations and support your team to deliver top-notch customer service.
- *Resolve Issues:* Handle overflow and escalated calls, ensuring customer satisfaction.
- *Mentor and Develop:* Train, mentor, and onboard new team members, fostering their growth and development.
- *Monitor Performance:* Track performance metrics, provide constructive feedback, and drive continuous improvement.
- *Optimize Processes:* Develop and implement process improvements to enhance team efficiency and effectiveness.
- *Maintain Excellence:* Ensure adherence to company policies and maintain accurate records of customer interactions and resolutions. *What We're Looking For:*
- *Experience:* Minimum of three (3) years in a help desk environment as a technician or analyst.
- *Leadership Skills:* Strong leadership and team management abilities.
- *Customer-Centric Approach:* A genuine passion for providing outstanding customer service.
- *Communication:* Excellent communication and interpersonal skills.
- *Problem-Solving:* Ability to handle escalated issues with ease and professionalism. *Why Join Us?*
- *Competitive Pay:* Earn $35 per hour.
- *Work-Life Balance:* Enjoy a consistent Monday to Friday schedule from 9:00 am to 5:00 pm.
- *Growth Opportunities:* Be part of a company that values your growth and provides opportunities for advancement.
- *Lead and Inspire:* Manage daily operations and support your team to deliver top-notch customer service.
- *Resolve Issues:* Handle overflow and escalated calls, ensuring customer satisfaction.
- *Mentor and Develop:* Train, mentor, and onboard new team members, fostering their growth and development.
- *Monitor Performance:* Track performance metrics, provide constructive feedback, and drive continuous improvement.
- *Optimize Processes:* Develop and implement process improvements to enhance team efficiency and effectiveness.
- *Maintain Excellence:* Ensure adherence to company policies and maintain accurate records of customer interactions and resolutions. *What We're Looking For:*
- *Experience:* Minimum of three (3) years in a help desk environment as a technician or analyst.
- *Leadership Skills:* Strong leadership and team management abilities.
- *Customer-Centric Approach:* A genuine passion for providing outstanding customer service.
- *Communication:* Excellent communication and interpersonal skills.
- *Problem-Solving:* Ability to handle escalated issues with ease and professionalism. *Why Join Us?*
- *Competitive Pay:* Earn $35 per hour.
- *Work-Life Balance:* Enjoy a consistent Monday to Friday schedule from 9:00 am to 5:00 pm.
- *Growth Opportunities:* Be part of a company that values your growth and provides opportunities for advancement.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance Schedule:

- 8 hour shift
- Monday to Friday Ability to Relocate:

- Brooklyn, NY 11201: Relocate before starting work (required) Work Location: In person