Front Desk Receptionist

1 week ago

Bellaire, United States Petbar Boutique Bellaire Full time

**Job description**

petbar® is expanding

**New modern upscale, pet grooming facility that has revolutionized grooming as you know it

petbar is seeking an energetic, organized, business-minded individual to join our team. This is a role for someone with Operations background who understands hard work, how to support and train others to provide top customer service, serve customers by selling services/products and ensure a great environment for the dogs in our care.

**This person should love dogs and people**

As a team member you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers You will be the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best. You deserve a career that helps you feel and deliver your best. At petbar boutiques you’ll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.

As a member of our team your responsibilities revolve around providing excellent services to members and guests. These include:

- Answering phone calls and texts.
- Setting appointments and checking in members and guests and out for appointments and taking payments.
- Greeting members and guests upon arrival.
- Promoting the Unlimited Bath & Brush Program.
- Re-engaging inactive members.
- Keeping management apprised of member concerns and following policies, procedures and direction.
- Accepting constructive criticism in a positive manner and using it as a learning tool.
- Upholding the petbar brand’s core values of optimism, gratitude, excellence, consistency and empathy.
- Staying updated on retail products and promotions.
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
- Interact and be able to assist bathers on daily tasks if and when necessary.
- Assisting self-wash guests with bathing.
- Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for next guest as well as deep clean at end of shift.
- Laundering of towels throughout the day.
- Assuring pets safety and happiness
- Perform quality assurance checks prior to presenting pets to their pet parents.
- Ensure our furry friends are always in a safe and clean environment.
- Familiar and comfortable posting on social media i.e. Instagram, tik tok

**Customer Service and Presentation**
- Maintains a neat and organized environment at all times. This includes holding team to professional clean dress.
- Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
- Strive for high customer review ratings
- ENJOY your team GROW with your team

**REQUIREMENTS**
- Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.
- Must be able to multi task and manage time with or without supervision.
- Smiling face Attitude is most important in this role
- Passion for animals
- Confident handing dogs and cats of all sizes and temperament
- Superior customer service skills (prompt, courteous, professional)
- Professional and neat appearance in compliance with dress code
- Must feel comfortable working in a loud environment
- Reliable transportation
- Willing to work Saturdays
- Ability to stand for 6-8 hour shifts as well as lift up to 50 pounds
- Must be able to be comfortable using and learning computer/ipad software

Hours worked per week are based on business volume and demand; Saturday and some holiday availability is a must. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.

PERKS:

- Comprehensive training program with merit-based pay increases
- Competitive pay plus commission
- Advancement opportunities
- Fun, loving and respectful work environment

As a team member you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

**Job Types**: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends only

Application Question(s):

- Do you love pets and do you have previous experience working with dogs? are you familiar with the process of bathing dogs? Please provide brief explanation of your experience with pets.

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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