Strategy & Operations Manager

2 weeks ago

Austin, United States Uber Full time

**About the Role**

On the Uber Eats Southwest Operations team, we run operations for US Southwest markets, scaling our most impactful processes and initiatives, and driving innovation in the business. You'll be responsible for developing data-driven insights, creating strategies, and managing projects to improve the delivery experience for eaters, couriers, and restaurants in the Southwest. You will execute on data-driven strategies and processes and flex to address the needs of the territory. You will partner closely with central teams, territory leaders, product, legal, and finance to launch your projects and drive Eats' growth.

**What You'll Do**:

- Focus on Eater, Merchant, or Courier operations and experience within a territory
- Provide input on local business need or how regulation impacts processes or products
- Identify, tackle, or advance customer or tech issues and opportunities
- Track performance against OKRs across the territory
- Plan and lead multi-city or state-wide initiatives
- Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoff decisions
- Develop tools and training to enable territory leaders and commercial teams to optimize their results
- Build any city-specific processes or campaigns needed in addition to or instead of scaled ones
- Collaborate with cross-functional teams, including central teams, other territories, marketing, and finance to achieve goals

**Basic Qualifications**:

- 2+ years of professional work experience in a related field, such as consulting, strategy, investment banking, operations, or analytics
- Excel/Google Sheets or SQL proficiency

**Preferred Qualifications**:

- 4+ years of professional work experience in a related field, such as consulting, strategy, investment banking, operations, or analytics
- Strong experience building and executing sophisticated processes
- Experience with quantitative data analysis, deep measurable insights, modeling, and test plan design and analysis
- Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
- Strong communication and presentation skills, including experience communicating data & insights to a sophisticated audience
- Strong collaboration and leadership skills - building deep, trust-based relationships with cross functional teams
- Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines
- High energy working style and optimistic attitude Experience with Salesforce

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