Technical Support Specialist

3 weeks ago

Kearny, United States Smeg USA Full time

**JOB DESCRIPTION**

**JOB TITLE**: Technical Support Specialist - Appliance Industry

**LOCATION**: Min 3 days a week on site, Kearny, NJ. Two days remote.

**EMPLOYMENT CLASSIFICATION**: Full-time Regular Employee/Non-Exempt

**Start Date**: May 2024

**SUPERVISOR**: National Service Manager

**JOB PURPOSE**: As a Technical Support Specialist for our luxury appliance manufacturing company, you will play a crucial role in providing exceptional technical assistance to our customers and internal teams. You will utilize your expertise to troubleshoot appliance issues, provide solutions, and ensure customer satisfaction. Your dedication to quality service will contribute to maintaining our reputation as a trusted appliance brand.

**PAY RANGE**: $40 - $45 PER HOUR

**ESSENTIAL JOB FUNCTIONS**:
2. Diagnose technical issues with appliances remotely, guiding customers through troubleshooting steps.

3. Escalate complex issues to senior technical support staff or engineering teams for resolution.

4. Document all customer interactions, including issues reported, solutions provided, and follow-up actions required.

5. Collaborate with cross-functional teams, including product development, quality assurance, and sales, to address recurring issues and improve product performance.

6. Stay updated on product specifications, features, and troubleshooting techniques through training and self-directed learning.

7. Assist in creating and updating technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.

8. Provide feedback to the product development team based on customer feedback and recurring issues identified.

9. Ensure compliance with company policies and procedures, including data privacy and security regulations.

10. Uphold the company's commitment to providing exceptional customer service and maintaining customer satisfaction metrics.

**QUALIFICATIONS FOR TECHNICAL SUPPORT SPECIALIST**:
1.Bachelor's degree in engineering, computer science, or a related field preferred or equivalent experience.

2. Proven experience in technical support or customer service, preferably in the appliance industry.

3. Strong technical aptitude and ability to quickly learn and understand complex appliance systems.

4. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

5. Problem-solving skills and attention to detail, with the ability to analyze and resolve technical issues efficiently.

6. Proficiency in using customer support software and tools, such as CRM systems and ticketing systems.

7. Ability to work independently and collaboratively in a fast-paced environment.

8. Empathy and patience when interacting with customers experiencing technical difficulties.

9. Commitment to continuous improvement and learning in a dynamic technical environment.

**BENEFITS**:

- 401(k) Matching
- Medical, Vision & Dental Insurance
- Paid Time Off
- FSA
- Paid Holidays

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance

Compensation package:

- Hourly pay

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Kearny, NJ 07032: Relocate before starting work (required)

Work Location: Hybrid remote in Kearny, NJ 07032

  • Stormwater & Wetlands Specialist

    1 day ago

    Kearny, United States National Water Main Cleaning Company Full time

    **National Water Main Cleaning Company** *** **About Us** National Water Main Cleaning Co., a Carylon company, specializes in the inspection and planned maintenance of sewer pipes and water mains, giving you the knowledge and data you need to prevent backups and breaks. We have a long track record of success providing the expertise, equipment, technology,...

  • Field Dispatcher

    1 day ago

    Kearny, United States P2D Full time

    **Description**: **Field Dispatchers** play a critical role in the smooth operation of field activities. They are responsible for dispatching work assignments, ensuring compliance with scheduling, and maintaining effective communication with both transportation supervision and operations specialists. Field Dispatchers also play a key role in ensuring the...

  • Behaviorist

    3 weeks ago

    Kearny, United States Kearny Board of Education Full time

    Position Type: Educational Services/Behavior SpecialistDate Posted: 3/4/2024Location: To Be DeterminedKEARNY PUBLIC SCHOOLS SUPERINTENDENT'S BULLETIN #70 Behaviorist Application Deadline: Open until filled REPORTS TO: Director of Special Services or designee DESCRIPTION: Must hold a Master's degree in Applied Behavior Analysis, Education, Psychology or...

  • Diesel Technician

    1 month ago

    Kearny, United States Cummins Full time

    **We are looking for a talented Diesel** **Technician to join our team specializing in engine repairs for our Distribution Business in Kearny, NJ.** - In this role, you will make an impact in the following ways:_ - Complete repairs on engine products in a service shop - Perform maintenance/repairs utilizing diagnostic tools. - Maintain detailed records of...

  • Diesel Technician

    1 month ago

    Kearny, United States Cummins Inc. Full time

    **DIESEL TECHNICIAN** **Description** **We are looking for a talented Diesel Technician to join our team specializing in engine repairs for our Distribution Business in Kearny, NJ.** - In this role, you will make an impact in the following ways:_ - Complete repairs on engine products in a service shop - Perform maintenance/repairs utilizing diagnostic...

  • Geologist

    1 month ago

    Kearny, United States ASARCO Full time

    Key Responsibilities: Visiting working shovel pits, providing interpretations at morning grade control meetings.Collaborate closely with mining and milling teams to optimize the Mine-to-Mill process, enhancing overall efficiency and resource recovery.Conduct geologic mapping and analysis to identify opportunities for ore blending and improved fragmentation,...

  • Geologist

    1 month ago

    Kearny, United States ASARCO Full time

    Key Responsibilities: Visiting working shovel pits, providing interpretations at morning grade control meetings.Collaborate closely with mining and milling teams to optimize the Mine-to-Mill process, enhancing overall efficiency and resource recovery.Conduct geologic mapping and analysis to identify opportunities for ore blending and improved fragmentation,...

  • Geologist

    6 days ago

    Kearny, United States ASARCO Full time

    Key Responsibilities: Visiting working shovel pits, providing interpretations at morning grade control meetings.Collaborate closely with mining and milling teams to optimize the Mine-to-Mill process, enhancing overall efficiency and resource recovery.Conduct geologic mapping and analysis to identify opportunities for ore blending and improved fragmentation,...

  • Manufacturing Engineering Intern Fall 2024

    2 weeks ago

    Kearny, United States Thea Energy Full time

    Fusion Energy Engineering Intern Program:We are looking for talented technical interns to join our stellar team for the summer or during the school year!Program Details:Summer 12-16 week internship program and/or flexible school year internshipFor school year internships, expected time dedication is flexible with an hourly salary and tailored to your...

  • Chief Mining Engineer

    1 month ago

    Kearny, United States ASARCO LLC Full time

    JOB DESCRIPTION - Chief Mine Engineer The Chief Mine Engineer is responsible for the guidance, coordination, and oversight of Surveying, Ore Control, Short and Medium Range Planning. The Chief Mine Engineer will maintain, coordinate, and communicate the quality of mine plans as well as monitor the progress of the operations. The Chief Mine Engineer is...

  • Chief Mining Engineer

    1 month ago

    Kearny, United States ASARCO LLC Full time

    JOB DESCRIPTION - Chief Mine Engineer The Chief Mine Engineer is responsible for the guidance, coordination, and oversight of Surveying, Ore Control, Short and Medium Range Planning. The Chief Mine Engineer will maintain, coordinate, and communicate the quality of mine plans as well as monitor the progress of the operations. The Chief Mine Engineer is...

  • Test Engineering Intern Fall 2024

    6 days ago

    Kearny, United States Thea Energy Full time

    Fusion Energy Engineering Intern Program: We are looking for talented technical interns to join our stellar team for the summer or during the school year! Program Details: Summer 12-16 week internship program and/or flexible school year internship For school year internships, expected time dedication is flexible with an hourly salary and tailored to your...

  • Geologist

    1 month ago

    Kearny, United States Asarco Full time

    JOB DESCRIPTION – GEOLOGIST In this crucial role, you will be responsible for seamlessly integrating geological insights into the entire mining and milling operation, ensuring efficient ore extraction, processing, and effective leaching activities. A genuine passion for mine geology is essential, as you take on a multifaceted position involving mapping...

  • Martial Arts Instructor

    1 month ago

    Kearny, United States Impact Kids Full time

    Job DescriptionJob DescriptionAbout Us:Impact Dojo is a young, innovative company revolutionizing the way martial arts is taught to children and adults. Founded in 2015 in the Chicagoland area, Impact Dojo has experienced tremendous growth and is looking for the right people to join its team. Who We Are Looking For: Impact Dojo is seeking a highly motivated,...

  • Geologist

    1 month ago

    Kearny, United States ASARCO LLC Full time

    JOB DESCRIPTION - GEOLOGIST In this crucial role, you will be responsible for seamlessly integrating geological insights into the entire mining and milling operation, ensuring efficient ore extraction, processing, and effective leaching activities. A genuine passion for mine geology is essential, as you take on a multifaceted position involving mapping blast...

  • Geologist

    4 weeks ago

    Kearny, United States ASARCO LLC Full time

    JOB DESCRIPTION - GEOLOGIST In this crucial role, you will be responsible for seamlessly integrating geological insights into the entire mining and milling operation, ensuring efficient ore extraction, processing, and effective leaching activities. A genuine passion for mine geology is essential, as you take on a multifaceted position involving mapping blast...

  • IT Systems Engineer

    1 month ago

    Kearny, United States ASARCO LLC Full time

    POSITION OVERVIEW The IT Systems Engineer will have the knowledge and experience to lead by example in technologies of IT department as assigned, while assisting in staff development and technology strategy. ESSENTIAL FUNCTIONS Assist in administering IT infrastructure and workstations through ticketing system, email, phone, or in person, with minimal...

  • Registered Nurse- FT Day 6a-2:30p

    2 days ago

    Kearny, United States Wellpath Full time

    Compensation Range: $44.96 - $49.96 / hourYou Matter:• Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunitiesJoin us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion,...

  • Registered Nurse- PT Evenings

    2 days ago

    Kearny, United States Wellpath Full time

    Compensation Range: $44.96 - $49.96 / hourYou Matter:• Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunitiesJoin us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion,...

  • Licensed Practical Nurse

    2 days ago

    Kearny, United States Wellpath Full time

    Compensation Range: $32.67 - $36.3 / hourYou Matter:• Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunitiesJoin us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion,...