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Housekeeping Supervisor

4 months ago

San Diego, United States Rancho Valencia Resort & Spa Full time

Description:
**SUMMARY**

Inspect guest rooms, public areas, and pools after being cleaned by the Housekeeping staff to ensure quality standards are met. Position directs and works with managers and employees to carry out procedures for a clean resort. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**ESSENTIAL FUNCTIONS**
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Supervises and leads employees in the day to day operation.
- Assists the Director of Housekeeping in managing daily activities
- Acts as liaison to coordinate the efforts of housekeeping, Engineering, Front Office, Spa, Villas and Laundry.
- Documents and resolves issues with discrepant rooms with the Front Desk
- Prepares, distributes, and communicates changes in assignment sheets/workboards
- Communicates issues to the next shift(s)
- Stocks and inspects all mini bars
- Assists room attendants and cleans rooms when needed
- Prepares written daily room inspections for each room attendant
- Coach and train employees or when appropriate, escalates performance matters to the Manager for proper performance management.
- Maintains proper inventory levels of all required supplies for the room attendants to do their job
- Maintains excellent communication with other departments especially with Front Desk and Villas
- Speaks with others using clear and professional language and answers phone using appropriate etiquette
- Welcomes and acknowledges all guests, anticipates and addresses guests service needs, assists individuals with disabilities, and thanks guests with genuine appreciation
- Performs all tasks of a housekeeping coordinator staff as needed to facilitate service
- Provides golf cart transportation when needed
- Strives to improve service performance
- Analyze, investigate, and resolve guest complaints
- Serves as a departmental role model, and assists management in hiring, training, scheduling, evaluating, motivating and coaching employees
- Empower employees to provide excellent service
- Provide feedback to employees based on observation and service behaviors
- Interacts with guests to obtain feedback on product quality and service
- Monitors linen closets, ensure the cleanliness and maintenance
- Establishes and maintains open, collaborative relationships with employees
- Ensure employee recognition is taking place on all shifts
- Communicates critical information from staff meetings, pre and post convention meetings to the Guest services staff
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
- Actively participates in safety programs, abides by all injury reporting and safety behavior requirements, actively makes efforts to instill a safety-minded culture in the workplace and leads department safety training.
- Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
- Performs other duties as directed, developed or assigned.

**Requirements**:
**QUALIFICATIONS**

**Required**
- Minimum of two years Housekeeping supervisory experience in four or five diamond resort
- Knowledge of property management system preferably Springer Miller
- Ability to communicate in English with vendors, guests and staff, to their understanding.
- Flexible work schedule including weekends, holidays and AM/PM shifts
- Valid CA Drivers license and ability to operate golf carts and hotel cars

**Desirable**
- Prior Five Diamond Resort and Spa experience
- Dynamic and personable
- Previous experience in other Rooms Division departments

**SKILLS**

**Required**
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
- General computer skills
- Ability to motivate assigned staff and maintain a cohesive team.
- Ability to motivate assigned staff training needs and provide such training.
- Ability to focus attention to details.
- Ability to maintain confidentiality of hotel guests and pertinent hotel information.
- Ability to ensure security of guest room access and hotel property.
- Ability to prioritize, organize and follow through.
- Ability to resolve problems using good judgment

**Desirable**
- Foreign language communication skills.
- Previous Resort grand opening experience

**PHYSICAL DEMANDS**
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Frequent need to stand and move about for long periods of time.
- Lifting/carrying up to 25 lbs.