Leasing/marketing Manager

2 weeks ago

Daytona Beach, United States Caliber Living Full time

**Department**:Leasing **Job Status**:Full Time
**FLSA Status**:Non-Exempt **Reports To**:Community Manager
**Work Schedule**:Flexible **Amount of Travel Required**:0%

**Positions Supervised**:Leasing Consultant

***

The primary goal of the Leasing Manager is to achieve the predetermined budgeted occupancy rate for his or her assigned property prior to the annual student housing Fall Move-In date. All leasing and marketing activities and efforts are the responsibility of the Leasing Manager to execute for the property.

The Leasing Manager is expected to have a basic understanding of leasing and marketing tactics within the student housing multifamily market with a strong focus and understanding of sales.

**UNIVERSAL COMPETENCIES**

**SERVICE**

❖ Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.

❖ Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.

❖ Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides a clean & safe atmosphere for customers and business partners.

**INTEGRITY**

❖ Professionalism**:Demonstrates ethical behavior and honesty at all times.
❖ Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
❖ Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don’t know.

**TEAMWORK**

❖ Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.

❖ Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

**RESPECT**

❖ Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.

❖ Communication: Effectively communicates thoughts and concepts in a courteous manner to the position’s direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.

❖ Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

**FINANCIAL RESPONSIBILITY**

❖ Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.

❖ Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.

❖ Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

**FUN**

❖ Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.

❖ Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

**JOB SPECIFIC COMPETENCIES**
- Visually inspect entire property daily for cleanliness. Inspect and touch up office and model units.
- Maintain lease files per policy and procedure.
- Collect all required documents/ and oversee compliance of all documents required Bonds/Insurance.
- Accurately record traffic from all sources daily.
- Convert minimum of 30% total traffic to leases.
- Assist with planning and implementation of community marketing plan to generate traffic.
- Outreach marketing visits on a weekly basis. Maintain leads and contacts.
- Pick trash up off ground, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
- Document all occurrences which need the Community Director's attention
- Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
- Schedule and inspect apartments for turnkey service.
- Receive and acknowledge resident notices and prepare files.
- Assist in lease renewal procedure by:
○ Complete lease renewal print out and submit to Community Director for approval.

○ Contact each resident by phone within 20 days of renewal campaign.

○ Complete new leases and all applicable addendums.
- Assemble move-in packages.
- Accurately report to Ownership true and current leasing projections.
- Document in resident activity log all special arrangements or conversations with prospect and residents.
- Continually monitor all activity to ensure the site is not burdened with NO Shows.
- Keep market survey of competitor rates up

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