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Avp, Global Claims Management
4 months ago
Summary
**The Opportunity**
Hyatt seeks an enthusiastic Associate Vice President to join our Risk Department. In this role, you will be collaborating closely with the broader Legal and Operations teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
**Who We Are**
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
**Why Now?**
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
**How We Care for Our People**
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
**We’re proud to offer exceptional corporate benefits which include**:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
**Our Commitment to Diversity, Equity, and Inclusion**
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
**Who You Are**
**The Role**
Hyatt’s Risk Management team is seeking a talented individual for the position of Associate Vice President of Claims. In this role, you will have the opportunity to work closely with the VP of Risk Management, and Hyatt’s Litigation Team, and serve as a legal liaison. You will lead a team of directors, managers, and specialists within the Claims Department, and set the strategy, direction, and approach to managing all aspects related to claims, such as establishing processes, tools, and relationships with vendors (contracts, rates, etc.), managing department budget, monitoring operations and team performance, and acting as the last point of escalation for issues as they arise.
Your primary responsibility will be to proactively identify claims at risk for litigation and collaborate and partner with Claims Adjusters and the Hyatt Litigation Team to develop and implement litigation prevention strategies. You will provide insight and feedback into claims strategies, handling, and case management to improve the quality of our case management and decrease the volume and severity of litigated claims.
- Oversee claims operations to ensure timely and adequate response to and processing of claims to minimize risk and legal exposure. Activities include but are not limited to, timely reviewing venue, partnering with Hyatt legal and other functions, and providing guidance on settlement authority.
- Review attorney work produced by internal and/or external counsel to ensure organizational guidelines are met; review team member’s work based on risk potential for the organization.
- Enabling Delivery of the Best Possible Claim Outcomes: Proactively identifying claims at risk for litigati
