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Front Desk Associate

2 months ago

Santa Barbara, United States Sierra Property Group Full time

**JOB DESCRIPTION**

**POSITION TITLE**: Front Desk Associate

**STATUS**: Non-Exempt

**REPORTS TO**: Support Staff Team Lead

**DEPARTMENT NAME**: Clerical

**PRIMARY PURPOSE AND FUNCTION**: To monitor the front desk, answer phones, greet visitors to the office, and maintain other office functions and to maintain the company’s professional image in all interactions with the public.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:

- Answer phone and direct calls to agents, bookkeepers, etc.
- Open daily mail and distribute
- Provide key management; locate and file keys for vendors, manage key tracking system
- Set up new owner files, make address labels (Word)
- Complete paperwork for clean & show’s for Edison, Gas, Water and Trash
- Assist bookkeepers with filing
- Be familiar with Rent Manager software program. Use to assist with tenant questions, work order preparation, etc.
- Update internal rental listing handout every Friday and when needed
- Assist President with clerical duties as needed
- Greet tenants, vendors and walk-ins on a daily basis
- Record call-in maintenance requests in Rent Manager
- Call vendors in emergency situations and coordinate with on-call Maintenance person
- Process all rent checks, cash etc. that are received at the front desk, write receipts and distribute to bookkeepers
- Order office supplies
- Fill postage meter, Stamp mail as needed
- Oversee the maintenance of copiers and printers, order printer cartridges, call repairmen for office equipment when necessary, etc.
- Close office per established closing procedure

**KNOWLEDGE and SKILL**:

- Ability to demonstrate strong customer service tendencies
- Demonstrated problem solving and people skills
- High accuracy in work and attention to detail
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
- Proven oral and written skills
- Knowledge of basic math and pro-rations

**PHYSICAL DEMANDS**:

- Sitting for long periods of time
- Frequent alpha/numeric keyboarding and ability to view computer monitor
- Oral communication over phone and in person
- Lifting up to 20 pounds

**COMPANY POLICY/PROCEDURE/COMPLIANCE**:

- Follow all company policies and procedures as well as all local, state, and federal laws concerning employment to include but not limited to: I-9 information, EEOC, Civil rights, and ADA.
- Maintain confidentiality of company clients, records and information at all times.
- Maintain professional image with a business casual attire

**Job Type**: Part-time

Pay: $18.00 - $21.00 per hour

Schedule:

- 4 hour shift
- Monday to Friday

Work Location: In person