Customer Service Representative

1 month ago

Portland, United States EnviroLogix Full time

Join EnviroLogix and you’ll be a part of a team that is pushing diagnostic boundaries forward in the life science laboratories, grain markets and the food supply chain. We value the diverse knowledge and experience of all team members and seek cross-functional teams at every level. From the beginning, our motivation has been to create breakthrough diagnostic technologies, seeking innovative ways to help customers solve their problems. The drive to pioneer advancements continues today, as we develop smart, simple diagnostic technology.

Job Description

EnviroLogix has an exciting opportunity to join our Customer Service Team As a customer service representative, you will interact with EnviroLogix customers on a daily basis to process orders, respond to inquiries, and lead billing work and collections. Throughout, you will build relationships with external and internal customers and gain exposure to EnviroLogix’s wide range of products and services.

Responsibilities Include:

- Set up new customer accounts and process customer quotes, orders, and other requests with high accuracy
- Resolve all customer requests in a timely fashion, anticipate customer needs, and coordinate appropriate and timely internal and external response
- Coordinate with internal departments including Technical Support, Sales, and Shipping to ensure customer concerns are addressed and orders are completed
- Contact customer billing departments regarding past due invoices and obtain payments
- Respond to customer billing inquiries and issue credits, refunds, and invoice corrections to customers as issue resolution in partnership with Manager, Customer Service
- Identify upsell opportunities and partner with Sales to advance opportunities
- Operate with a continuous improvement mindset, seeking opportunities to improve the overall customer experience with internal and external facing solutions
- Prepare and distribute customer activity reports and other reports as requested
- Crosstrain new team members on order processing and other procedures
- Identify, develop, and document customer service team process SOPs

Job requirements
- Minimum of two years relevant customer service experience
- Bachelor's degree preferred
- Self-motivated: must be able to work effectively as a member of a team as well as independently
- Strong organizational skills: must be detail oriented with the ability to effectively prioritize and execute tasks in a fast-paced environment where distractions are common
- Continuous improvement mindset with sound problem-solving skills
- Ability to multi-task and perform effectively under pressure
- Strong customer focus and interpersonal skills with external and internal customers
- Strong verbal and written communication skills
- Experience with Microsoft Office, specifically Microsoft Excel
- Experience with collections and invoicing a plus
- EnviroLogix _is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status._

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