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Hotel Night Auditor

4 months ago

Philadelphia, United States Days Inn Philadelphia Convention Center Full time

**ESSENTIAL FUNCTIONS**

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Respond to guest complaints, requests and emergencies

Verify that all EOD work has been performed by other departments

Schedule guest wake-up calls and reservations for the following day

Respond to guest inquiries, concerns and complaints as needed

Answer phones

Follow all cash handling and credit policies

Verify and submit credit card batches

Perform night audit according to the checklist

**REQUIREMENTS**

Excellent communication skills

2+ years' experience in customer service or hospitality

Able to learn computer functions and other on-the-job skills

Good problem-solving skills

Ability to multitask

Solid customer service skills

Strong written and verbal communication skills

Exceptional customer service skills

High School Diploma or equivalent.

Must speak, read, write and understand English.

Hotel experience preferred.

Basic math or accounting skills

Flexible and long hours sometimes required.

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel Night Audit: 1 year (required)
- Hotel Front Desk: 1 year (required)

Work Location: In person