Customer Service Specialist
1 month ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Customer Service Specialist**
**Itasca, IL**
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
Support division sales growth by providing customer assistance with regard to a specialized area of expertise; supporting the ability of the division's global customer service organization to maximize customer satisfaction and product loyalty.
The shift for this role is 8:30AM TO 5:00PM Monday - Friday
**Main Responsibilities**
- Maintains customer files in accordance with department policy.
- Perform direct verbal and written communication with customers.
- Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT and contracting/pricing.
- Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver timely and effective customer service in area of expertise.
- Leads projects cross-functionally when required.
- Applies knowledge to assist others to understand the impact of process improvements.
- Applies a working knowledge of pricing structures and policies.
- Demonstrates the ability to work in a team environment Create/Updates department procedures as required Create/Modifies customer accounts May perform other duties as assigned.
- Follows up and resolves order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/Supervisor. Communicates to our customers on order status, expected release dates, or requirements needed to fulfill the order.
- Works on process improvement and other projects under the supervision of the Customer Service Lead/Supervisor/Manager
- The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Responsible for achieving department goals.
- Responsible for achieving and maintaining department KPIs
**Required Qualifications**
- High School Diploma / GED
- Minimum 3 years
- Related business experience
- High school diploma or other specialized training/equivalent related experience.
- Minimum of two or more years of demonstrated experience in a customer service or closely related environment.
- Demonstrated competence in English spelling, grammar, and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination.
- Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision, and the ability to handle multiple projects simultaneously.
- Demonstrated interpersonal skills, including the ability to listen, resolve problems, and deal with unresolved issues, delays, and unexpected events while effectively communicating and maintaining rapport with sales representatives and customers.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
- Multitasks, prioritizes, and meets deadlines in a timely manner.
- Strong organizational and follow-up skills, as well as attention to detail.
- Ability to maintain regular and predictable attendance.
**Preferred Qualifications**
- SAP is a PLUS
The base pay for this positi
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