Associate Human Resources Generalist

3 weeks ago

Tampa, United States Validation Associates Full time

**Description**:
Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL)

Bilingual - Associate Human Resources

Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)

Previous call center customer service experience is a must have.

**Top 3 Skills**:

- Human Resource experience and/or Customer Service experience.
- ServiceNow experience is preferred.
- Workday or other HR tool experience preferred.

**Job Details**: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

**Role Responsibilities**:

- Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management
- Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program
- Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners
- Providing superb customer service as measured by Service Level Agreements and contact center metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior
- Manage other assigned activities as necessary

**Basic Qualifications**:
Bachelor’s degree

OR

Associate degree and 4 years of Customer Service experience

OR

High school diploma / GED and 6 years of Customer Service experience

**Preferred Qualifications**:

- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
- 2 plus years’ experience in Human Resources, Customer Service or Payroll
- Effective analytical thinking and attention to detail or related internship experience demonstrating same
- Strong working knowledge of Microsoft Word, Excel, and Power Point
- Ability to multi-task in a fast-paced environment to meet deadlines
- Strong team player who can collaborate with colleagues on complex tasks
- Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST

**Job Type**: Contract

Pay: Up to $24.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Payroll: 1 year (preferred)

Work Location: Remote

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