Hotel Operations Manager
1 week ago
Job description
Job Summary
Essential Functions
- Coordinate and supervise the front desk and housekeeping departments to ensure an environment in which high standards of comfort, service, and quality exist for our guest.
- Maintain positive guest relations and presents an image through our employees which reflects the IHG philosophy.
- Utilize brand standard procedures to properly forecast and staff each operation department.
- Maintain the physical plant in an attractive and economical manner in compliance with the Maintenance and Quality Assurance policies.
- Ensure all reports of personnel and payroll are maintained to corporate specifications.
- Ensure all policies, procedures, federal, state and local laws are adhered to by all employees, in regard to personnel, security, guest relations, safety, etc.
- Ensure personnel development so all subordinate personnel are receiving adequate training, development, motivation and performance review feedback.
Qualification Standards
- Ability to be friendly and cheerful; interact easily with strangers.
- Ability to work well in stressful situations, remaining calm and demonstrating good judgment and self-control in emergency and difficult situations.
- Ability to delegate, give direction and set priorities.
- Ability to work independently with little supervision.
- Ability for strong organizational skills and strong detail orientation.
- Ability to use tact and diplomacy to resolve conflict.
- Grooming must meet property standards.
Pay: $35,644.00 - $45,000.00 per year
Schedule:
- On call
- Weekends as needed
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel management: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work Location: In person
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