Credit and Collections Specialist
3 weeks ago
Overview:
The Credit and Collections Specialist assists Attorneys and clients to expedite collections of the Firm. This individual will work to enhance and support the company collections efforts. They will respond to billing inquiries to ensure that client bills are processed in a timely manner. This individual analyzes credit data to recognize at risk clients to report on items that impact the firm’s revenue cycle. They will utilize Firm standard reporting tools to prepare written reports that presents facts, analysis, conclusions, and recommendations on client/carrier credit.
**Duties and Responsibilities**:
- Independently analyze client records to provide ongoing credit risk recommendations.
- Assess credit risk of incoming private clients.
- Reconcile client billing and collection data to identify discrepancies and variances.
- Evaluate open AR and WIP to determine credit risk and exercise discretion for payment plans.
- Develop and establish firm Credit Protocols regarding the extension or cessation of credit.
- Daily tracking of collection progress which includes maintaining detailed notes of collection activity and creating future follow ups.
- Monitor various e-bill sites to track the status of submitted e-bills.
- Meet regularly with the Director of Billing and Collections to review assigned portfolios, discuss collection progress against budgeted goals and to provide insight on how to best lower outstanding receivables.
- Prepare ad hoc analysis for partners, management, clients and internal staff.
- Analyze and reconcile partial payments, overpayments and payment history.
- Takes appropriate action with Firm write-offs, as per Firm policy.
- Research and respond to inquiries regarding collection issues and problems.
- Actively contribute to department and firm-wide projects and process improvement efforts.
- Assist with special projects as needed.
- Other duties, as needed, to support Firm operations.
Qualifications:
- Bachelor’s Degree with college level accounting classes or equivalent work experience.
- 5 or more years billing or collections experience in a law firm.
- Elite, Aderant, Coyote (or equivalent accounting software experience).
- Knowledge of billing and collection procedures in a professional services environment.
- Flexibility to work varied hours, including possible weekends or evenings.
- Ability to work independently with a strong attention to detail.
- Strong quantitative skills with ability to recognize discrepancies in data.
- Ability to effectively interact and communicate with attorneys, secretaries, internal staff and clients.
**All qualified applicants will receive consideration for employment at Kaufman Dolowich without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Kaufman Dolowich is proud to be an equal opportunity employer.
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