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Restaurant Supervisor

4 months ago

Chicago, United States Crowne Plaza West Loop Rye Deli & Drink Full time

**Job description**

The Crowne Plaza West Loop is located near the vibrant strip of Randolph Street, dubbed Restaurant Row with some of Chicago’s best eateries.

Here at The Crowne Plaza West Loop we have built a culture based on teamwork, exceptional service, and commitment to success. We deliver outstanding service based on our core values, doing the right thing, showing we care, celebrating differences, and aiming higher.

**JOB TITLE: Restaurant Supervisor**

**DEPARTMENT: Food and Beverage**

**REPORTS TO: Hotel General Manager and Food & Beverage Manager**

**SUMMARY**:
In this role, you will be asked to perform a variety of functions. This starts with providing our guests with a consistently high-quality dining experience. To do this, you will need to motivate our staff and demonstrate superior customer service skills. Manage the operation of restaurant including the daily decision-making, staff performance, customer interaction and satisfaction, planning, product quality and cleanliness. Assist with the operational efficiency and profitability of all restaurant operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Other duties may be assigned.
- Coordinates multiple tasks while maintaining required standards of operation in daily restaurant activities.
- Ensures the consistent planning, production, preparation, and prompt delivery service and food.
- Ensures that all customers are completely satisfied. Resolves customer service issues to the customer’s satisfaction.
- Provides direction to employees regarding operational and procedural issues including training.
- Oversee both front and back of house operations, including curator service staff and kitchen crew
- Ensures that proper cash handling procedures are followed. Balances cash on hand at the end of the day.
- Prepares reports at end of shifts that may include but not limited to: daily labor control, daily food control, and daily sales.
- Regularly measures and evaluates service standards. Provides, teaching and coaching when service is not executed to standards
- Ensures ongoing sales
- Responsible for the approval and coding of all invoices on a daily basis.
- Resolve product issues. At minimum any or all product issues need to be communicated to direct report

**SUPERVISORY RESPONSIBILITIES**
- Supervises Rye Deli & Drink Restaurant, and staff.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include: interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**LANGUAGE SKILLS**
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

**MATHEMATICAL SKILLS**
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

**REASONING ABILITY**
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**CERTIFICATIONS, LICENSES, REGISTRATIONS**
- Maintains a valid Driver’s License
- Chicago Sanitation and Basset Certification

**PHYSICAL DEMANDS**

The physical demands described here are only representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
- Employee is occasionally required to reach with hands and arms, and tas