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Hotel Guest Security
1 week ago
**Overview**:
This position plays a vital role in creating a positive guest experience for our customers, by way of its contribution to ensuring a safe environment for both guests and associates; along with aiding other departments by providing any support needed.**Shifts"
**Schedule**
The shifts for this position is primarily weekends, starting in the evening and lasting up to 8 hours. At times, business demands may require that evening shifts be scheduled during the week.
**Duties**:
- Monitors activity throughout the entire property, assessing any unusual situation and reporting it to the appropriate staff member in the hotel.
Aids with fulfilling guest requests by delivering requested items to guestrooms, such as, but not limited to, towels, pillows remotes, toiletries.
Upon request, demonstrates how to operate in-room equipment, troubleshooting minor issues.
Aids the front desk when busy or as needed. Performs front desk tasks including answering phones, handling guest requests, greeting guests, receiving deliveries for guests.
Provides coverage for the front desk when the assigned front desk agent is on break. Coordinates with the agent so that the desk is never left unattended.
Check to ensure that doors to meeting rooms, associate-only areas, storage rooms, pantry, guestrooms are closed, and locks engaged, securing company assets.
Performs scheduled walkthrough of the entire property using the shift checklist and providing explanation for incomplete tasks.
Removes and properly discards any trash found while patrolling the property. Empties full trash receptacles when needed and freshens lobby and other public spaces throughout the shift.
Identifies volatile situations between guests and notifies, when needed, the appropriate authorities.
Respond to emergency & equipment alarms, verifying that it is not a false alarm.
Assists with evacuation of guests in the event of fire and other emergencies.
**Experience**:
- Prior experience in customer service or hospitality preferred
- Strong conflict management skills to handle challenging situations effectively
- Knowledge of loss prevention techniques
- Familiarity with surveillance systems and CCTV operations
- Ability to remain calm under pressure and prioritize tasks efficiently
**Job Type**: Part-time
Pay: $16.50 per hour
Expected hours: 16 - 24 per week
**Benefits**:
- Employee discount
- Paid time off
- Referral program
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends only
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Frederick, MD 21702 (required)
Work Location: In person
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