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Contact Center Representative

4 months ago

Hadley, United States UMassFive College Federal Credit Union Full time

**Position Summary**:
It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:

- Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
- Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
- ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
- Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.

**Job Requirements**:
**Hours**: Full-time, 37.5 hours/week, including rotating Saturdays.

**Reports to**:Contact Center Manager

**Grade NE7**: $19.51 - $25.00

**Telecommute Status**:On-Site (Primary work location is at our Contact Center).

**_ Come experience why we have been voted BEST Credit Union in the Valley for _**_18_**_ straight years_**

This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.

UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

UMassFive is a smoke-free facility.