Front Desk Receptionist

3 weeks ago

Baltimore, United States Stone Alliance Group Full time

Our client is a dynamic and innovative weight loss company dedicated to empowering individuals to achieve their health and wellness goals. Their distinctive approach to weight management combines personalized plans, one-on-one sessions with a provider with medication supported by lifestyle changes to ensure sustainable and effective weight loss outcomes. They seek motivated and compassionate individuals to join their team and contribute to their mission of helping people transform their lives through weight management and wellness.

**Position Overview**

The Receptionist is the first point of contact and plays a central role in creating a positive experience for their patients. This position requires excellent communication skills, the capability to greet and check-in patients in a professional and personable manner, strong attention to detail, manage office administrative tasks, a willingness to cross train on some of the medical assistant duties, and a passion for helping others in attaining their weight loss objectives.

**Key Responsibilities**:

- Greet patients warmly as they arrive at the clinic, ensuring they feel comfortable and valued from the moment they walk in the door.
- Efficiently check-in patients for their appointments, verifying personal and insurance information, updating records as necessary and collecting payments.
- Manage the clinic's appointment calendar and schedule efficiently, coordinating with clients and staff to ensure smooth operations.
- Assist with administrative tasks such as filing, faxing, scanning documents, and maintaining patient records with confidentiality and accuracy.
- Provide compassionate support and encouragement to patients, answering questions, addressing concerns, and connecting them with the appropriate staff members when necessary.
- Ensure the reception area and waiting room are clean and welcoming at all times, including stocking supplies and organizing reading materials.
- Adhere to clinic policies and procedures, including confidentiality guidelines, HIPAA regulations, and safety protocols.

**Qualifications**:

- Prior experience as a medical receptionist or customer service role, preferably in a healthcare or wellness setting.
- Knowledge of basic medical terminology, procedures, and equipment.
- Excellent communication skills, both verbal and written, with a friendly, personable and professional demeanor.
- Proactively identifies and addresses challenges, demonstrating a strong ability to take initiative in advancing tasks or resolving issues efficiently.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in operating phone systems, computer skills, and other office equipment.
- Compassionate and empathetic attitude, with a genuine desire to assist patients.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
- Develop proficiency in administering injections and taking patients’ blood pressure.
- Passion for promoting health and wellness and supporting individuals in achieving their weight loss goals.

**Compensation**:
The anticipated hourly pay range for this position is $18.00 to $20.00 per hour.

**Schedule**:
This position does not require a weekend work schedule.

**Work Setting**:
This position requires on-site presence at the clinic.

Schedule:

- Monday to Friday

Application Question(s):

- What salary range are you looking to target?
- Are you able to commute to one of these locations? If yes, which location do you prefer: Glen Burnie, Ellicott City, Towson, Owings Mills or Perry Hall?

Work Location: In person

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