Customer Service Aide
2 weeks ago
**Class Definition**:
- GENERAL STATEMENT OF DUTIES: Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greet and register customers into the eligibility system; and to do related work as required.
**Illustrative Examples of Work Performed**:
- Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greet and register customers into the eligibility system.-
- To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information.-
- To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices.-
- To be part of the scanning team in a field office and the central scanning room.-
- To prepare, verify, sort, batch and scan all documents for new and existing customers.-
- To index and file scanned documents to new and existing cases for all programs.To enter, direct and process incoming information pertaining to all departmental programs.-
- To scan in an organized fashion all applicable information in case records.-
- To answer phones, take messages and transfer calls to offices or appropriate personnel.-
- To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment.-
- To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports.-
- To do related work as required.**Required Qualifications for Appointment**:
- Education: Such as may have been gained through: graduation from a senior high school; and
- Experience: Such as may have been gained through: employment in a position involving the performance of simple routine repetitive clerical work.
**Supplemental Information**:
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