Service Coordinator

3 weeks ago

San Francisco, United States Providence Foundation of San Francisco Full time

Job Overview:
**PRIMARY DUTIES AND RESPONSIBILITIES**:The Services Coordinator acts as a resource, ally, and advisor to Center participants, supporting the routine operation of the Center by monitoring the facility to ensure the health and safety of all on-site. Responsibilities include providing participants with a meaningful Orientation about Center programs and services and engaging them in Center activities. Each Services Coordinator will also provide and help maintain a safe, clean, and comfortable environment for all. Daily responsibilities include:
**1. **Checking the interior (participant sleeping quarters, bathrooms, showers, participant laundry area and community room) and exterior of the building on a regularly assigned schedule to maintain a clean, safe environment.

**2. **Inspecting the facilities to maintain security and program compliance.

**3. **Maintaining the Center Services Coordinator log according to procedure.

**4. **Performing all duties within the parameters of Center Policy and Procedures as well as the legislated Standards of Care policies.

**5. **Helping orient all participants to program rules and responsibilities of the Center.

**6. **Working with the on-duty Center Supervisor to ensure compliance with the rules and regulations in a fair and equitable manner for all participants.

**7. **Maintaining Center records in an accurate, complete, and legible manner (including attendance at group meetings, disciplinary actions, bed assignments, etc.).

**8. **Answering phones, taking messages, attending to requests for information in a professional manner according to Center procedure.

**9. **Maintaining database records according to HSH and Center procedures.

**10. **Assisting Center volunteers and visitors by providing a warm welcoming atmosphere.

**11. **Completing and submitting maintenance requests to the Senior Site Manager regarding failed equipment and needed repairs.

**12. **Responding to all participant requests and questions in a professional and courteous manner.

**13. **Immediately report any problems to the Center Supervisor and Senior Site Manager in accordance with Center policies and procedures.

**14. **In collaboration with the Senior Site Manager and Supervisor overseeing Center operations ensuring a safe environment for staff and participants.

**15. **The Center Services Coordinator will ensure that security policies and measures are consistently implemented and adhered to in collaboration with security staff when they are on-duty.

**16. **With direction from the Center Supervisor and Senior Site Manager, manage site-specific emergencies or crises.

**17. **Provide crisis intervention taking direction from Site Management.

**18. **Attending and participating in the daily Shift Change Meetings communicating all issues and concerns to staff coming on the next shift.

**19. **Maintaining a clean and healthy environment for participants including the stripping of beds, clearing of lockers, and sleeping areas as assigned.

**20. **At the end of every shift, ensuring paperwork is complete and the workspace is cleaned and organized.

**21. **Collecting, inventorying, tagging, storing, and disposing of participant property according to Center policies and procedures.

**22. **Encouraging participants to engage in groups, activities, and services.

**23. **Work with the Center Supervisor in making decisions regarding critical incidents relating to the operation of the Center and its participants. As needed, Center Services Coordinators will immediately alert the Supervisor or any Center Management present regarding the situation and seek direction.

**24. **May also be responsible for facilitating groups, workshops, and client meetings.

**25. **Refer participants to Center Case Management staff and communicate any concerns or issues related to that participant.

**26. **Commit to attending all staff meetings and training courses even when outside of regular work hours. Participation in all applicable staff training and staff meetings is crucial to the success of every Providence Foundation employee.

**27. **Performing all other duties as assigned and required.

Pay: $25.00 - $26.50 per hour

Expected hours: 32 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- San Francisco, CA 94107 (required)

Work Location: In person

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