Rooms Division Manager
3 weeks ago
Overview:
**San Diego Hotel**
With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.
**Job Description**:
**Responsibilities**:
- Oversight of all housekeeping and laundry departments along 4/5 star guidelines
- Assist with covering Front Office Manager on Duty when needed
- Ensuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
- Excellence in appearance of all areas throughout the hotel
- Producing constant improvement in guest experience satisfaction metrics
- Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participation in weekly forecasting and scheduling activities
- Providing assistance in developing the annual hotel budget
- Preparation of action plans as directed by management
- Daily reviews of operating outcomes (including corrective action if required)
- Maintaining high visibility with associates and guests
Qualifications:
- Bachelor's degree or foreign equivalency required.
- Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of 2 or more years.
- Must have 1 year of department head level of experience within the Rooms Division.
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_
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