IT Helpdesk

2 weeks ago

Houston, United States WEETAZ Full time

**_Job Overview_**:

- _Offer technical support to end users for both software and hardware issues._
- _Efficiently manage and resolve support tickets._
- _Install, configure, and update equipment and software as needed._
- _Collaborate with other departments to enhance support services._
- _Document processes and maintain records of customer interactions._

**_Key Responsibilities_**
- _Provide technical assistance to end users, addressing software and hardware issues._
- _Manage and resolve support tickets in a timely and efficient manner._
- _Install, configure, and update equipment and software to ensure optimal performance._
- _Work closely with other departments to identify and implement improvements in support services._
- _Document processes and maintain detailed records of customer interactions and resolutions._

**_Qualifications_**
- _Previous experience in helpdesk or technical support roles._
- _Excellent problem-solving skills with a keen attention to detail._
- _Ability to diagnose and resolve technical issues effectively._
- _Strong written and oral communication skills in English (mandatory)._

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