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Customer Support Specialist

3 months ago

Jacksonville, United States Olympus Insurance Company Full time

**Job Title**: Customer Support Specialist

**Reports to**: Customer Support Supervisor

**Direct Reports**:None

**Location**:Jacksonville Office Location

**Position type**: Full Time

**Hours of Operation**: Monday-Thursday, 8:00AM-6:00PM and Friday, 8:00AM-5:00PM

**FLSA Status**:Hourly, Non-Exempt

**THIS IS AN IN OFFICE POSITION**

**Job Summary**:
The Customer Support team members play a critical role as the front line of our Service organization. This role is primarily responsible for assisting our agents and customers with inquiries on their policies and/or quotes, processing endorsements and any billing inquiries. This position works closely with all aspects of the organization including underwriting, claims, marketing, and accounting.

**Essential Duties and Responsibilities**:

- Assists with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally
- Inputs all necessary policyholder and/or loss information into system, including Workflows, Endorsements and First Notice of Loss.
- Timely dispatches new claims to the appropriate unit on a rotational basis, as needed/required.
- Follows company policies and procedures for business activities and equipment.
- Learns and understands company insurance products and processes/procedures.
- Gathers and analyzes information skillfully to develop alternative solutions.
- Accurately answers inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
- Follows company policies and procedures for business activities and business equipment.
- Learns and understands company insurance products and process/procedures.
- Identifies, resolves and/or escalates problems in a timely manner as required.
- Assists in filing, data entry, paying invoices and archiving documents for the Claims Team.
- Assists with mailroom and post office duties.
- Available to work outside of normal business hours for catastrophic events as it pertains to the business.

Please note these duties and responsibilities are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Qualifications (Education/Experience)**:

- Minimum one (1) year of experience in policy service/customer service.
- Minimum one year of administration experience.
- High School Diploma or GED required.

**Skills**:
Required
- Computer skills to include Microsoft Office Suites
- Administrative skills
- Excellent communication and interpersonal skills.
- Ability to obtain, organize and explain information.
- Ability to interpret basic insurance coverage, procedures, and policies.

Preferred
- Active 4-40, 20-44 or 2-20 license.
- Florida P&C insurance knowledge.
- Spanish language skills/bilingual capability a plus

**EEOC Compliance**

Olympus Insurance Company is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based upon race, religion, color, national origin, sex, age, sexual orientation, gender identity, status of an individual with a disability, veteran status or any other characteristics protected by federal, state or local law.