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Data Center Operator

3 months ago

Jacksonville, United States Southeastern Grocers Full time

Overview:

- Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a _great place to work_, we empower everyone to be their full, authentic selves. Read our _Belonging, Inclusion and Diversity Statement here_._

**Data Center Operator**

**Job Purpose**

**Job Purpose**Essential Responsibilities**

**Percent Of Responsibilities**

**Responsibility**

**% Of Time**

Provides excellent customer support. Takes ownership of customer's issues, troubleshoots problems, and sees them through to resolution, escalates unresolved issues to the appropriate internal teams by collecting robust, accurate and relevant data
- 40%30%Be available as remote hands-on to take action to assist in maintenance and upkeep of critical infrastructure when needed. Troubleshoots incidents, identifies root cause, fixes, documents problems, and implemenst preventive measures. Assists in service restoration calls and notifies members that need to participate. Effectively escalates to management when necessary.
- 20%Stays knowledgeable of emerging trends and industry practices. Ensures compliance with IT standards and guidelines.
- 10%**Disclaimer**

Performs other job-related duties as assigned.**Qualifications**

**Required Education**

**Required Education**

**Course of Study**

High School / GED**Preferred Education**

**Preferred Education**

**Course of Study**

Associate's Degree
- Computer Science**Relevant Experience**

**Relevant Experience**

**Supervisory Experience**

0 -3 yrs minimum**Language Requirements**

**Language(s) Required**

**Language(s) Preferred**

English**Knowledge, Skills & Abilities Required**
- Knowledge of Microsoft Windows, computers, server; and networking technologies.
- Excellent communication customer service and organizational skills.
- The ability to stay focused on completing tasks and meeting goals within a busy environment.
- Knowledge of common productivity software e.g.: Office 365, Outlook, Outlook mobile, One Drive, SharePoint, Microsoft Teams, etc...
- Basic knowledge of TCP/IP fundamentals and commonly used network protocols.
- Knowledge and understanding of IT Support structures.

**Knowledge, Skills & Abilities Preferred**
- Computer support Certifications e.g. CompTIA A+, Microsoft certifications.
- Experience working in a customer service role.
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
- Strong knowledge of smartphone knowledge Android/iOS

**Environmental Factors**

**Department**

IT**Environmental Factors**

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.**Travel Requirements**

**Travel Percent & Overnight**

**Travel Percent**

**Overnight**

None
- No**Addendum**
Space for unique knowledge, skills, and abilities or to accentuate differences between jobs with same titles in different departments.

**Addendum**

Varied work schedule