Regional Retail Manager

2 weeks ago

Irvine, United States Just Food For Dogs Full time

Regional General Manager

At JustFoodForDogs, we're on a mission to improve the length and quality of life for as many pets as possible. We're looking for an experienced Regional Retail Manager who has a growth mindset and is full of big ideas to help deliver on this mission for pets nationwide.

At JustFoodForDogs, we're on a mission to improve the length and quality of life for as many pets as possible. We're looking for an experienced Regional Retail Manager who has a growth mindset and is full of big ideas to help deliver on this mission for pets nationwide. Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs.

**Job Summary**

The Regional General Manager leads the overall performance of the JustFoodForDogs kitchens and pantries in their region. The Regional General Manager role responsibilities include (1) ensure consistent high guest experience standards, (2) develop and manage team members and (3) drive store-level financial results throughout a designated Region. The Regional General Manager is responsible for the regional success and results of the day-to-day functions while encouraging teamwork and efficiency in the market. Our ideal applicant is a leader capable of delivering results in a fast pace environment, developing high performing teams and making key decisions to enhance the mission and guest experience for all current and future pet parents at JustFoodForDogs.

**Key Responsibilities**
- Manage General Managers, Asst. General Manager and Pantry Area Managers, including coaching and training to achieve their performance goals.
- Partner with Human Resources and Retail Ops to recruit, hire, and train new team members.
- Oversee and manage labor budgets within locations, ensure effective scheduling to meet business needs, and adjust accordingly.
- Ensure all locations maintain high quality standards through checklists, location visits, one on one meetings, company policy adherence, training administration, team leadership coaching, and performance management.
- Serve as a role model for company values and protocols, setting the tone for culture within the Retail Locations and Head Quarters.
- Track and maintain metrics defined in our Operating Manual (JustFoodForDogs’ standards), including a minimum number of store visits, trainings, customer/partner, and brand awareness opportunities.
- Drive growth in new locations by partnering with the Marketing team as well as executing local events in the Community.

**Sales/Guest Service**:

- Develop and Train leadership team to ensure Nutrition Consultants (NCs) are engaging with guests, understanding their pet’s dietary needs, and providing solutions and sales techniques to drive the company mission forward.
- Inventory Management and ensuring leadership teams maintain effective merchandising and product display in all locations.
- Train and empower leaders to create an exceptional guest experience taking all appropriate actions to problem solve in the moment to retain our pet parents at JFFD.
- Ensure all NCs have competed JustFoodForDogs Training Programs including Academy and assigned “The Bowl” classes.
- Solve for operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the Retail Operations and/or Facilities Manager to drive resolution.

**Marketing**:

- Implement structure and competency within region around community engagement; increased brand awareness and retention through local community events and relationships.
- Develop and deliver local marketing plans (in coordination with marketing team efforts) to drive traffic in all locations with local teams and brand ambassadors.
- Build relations with outside partners and agencies to continue to build brand awareness in the region. ie Vet clinics, apartment centers, neighboring retail businesses, and rescue services.

**Operations**:

- Utilize verification process to ensure staff adheres to safety, cleanliness, and product quality standards.
- Verify store team ordering processes are in place and approval of supply replenishment orders (e.g., marketing materials, ingredients).
- Monitor and assess operational excellence in store business inclusive of supply chain operations; facilities; IT; communication; marketing collateral and inventory.
- Train all leadership teams to receive deliveries and accurately organize/manage back-room inventory as well as client services and administration duties
- Visit Kitchens and/or Pantries weekly to assess state of business; coach and develop on the floor; check and verify all policies and procedures.

People Development:

- Lead through the company’s mission to create an effective and positive teamwork environment.
- Recruit, hire, train and manage a highly motivated and qualified retail team.
- Provide in-person and virtual training, on-going development, and coaching to leadership team.
- Create and foster engaging environmen

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