Receptionist - Front Desk - 40 Hours - Day Shift

4 days ago

Cambridge, United States Mount Auburn Hospital Full time

**Job Type**:Regular

**Time Type**:Full time

**Work Shift**:Rotating (United States of America)

**FLSA Status**:Non-Exempt

**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**

Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.

**Primary Responsibilities (including but not limited to)**:

- Greets and directs patients and visitors courteously and in a way that is sensitive to their culture or linguistic orientation; responds to inquiries regarding a patient or department locations. Directs patients and visitors in the way-findings process, including providing accurate directions of the campus and escorting patients/visitors when needed.
- Screens patients and visitors for health symptoms as appropriate and outlined by current and evolving hospital policies.
- Monitors the supply of visitor materials such as visitor badges, makes, and other appropriate items to ensure own safety and safety of patients and visitors
- May coordinate with Interpreter Services to assist non-English speaking patients and visitors ensuring access to accurate information and high-quality services. Assists hearing-impaired patients with access to TTY (Teletype) telephones.
- Utilizes computer systems to access, monitor, and verify appropriate patient information concerning location, condition, phone number, and clinic and procedure area. Assists patients, visitors, and staff using the hospital paging system.
- Communicates and monitors entrance policies, which may include universal masking and visitor restrictions. Reports issues to the direct manager or the appropriate department.
- Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards. Contacts appropriate departments to resolve issues when they arise.
- May respond to requests from a patient requiring escort or assistance requiring wheelchair or other assistive support.
- Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines.
- Performs other duties as assigned within the scope of the Hospital Receptionist role.
- Attendance and punctuality, including the use of time-keeping software before beginning work and at the end of the day.
- Holiday rotations.

**Required Qualifications**:

- High School diploma or GED required.
- 3-5 years related work experience required.
- Must possess customer service experience.

**Physical Requirements & Environment**:

- Normal office environment, sedentary 50% of the time
- Repetitive hand movement and visual concentration at video display terminal up to 25% of the time, while viewing information.
- Communicates via the telephone up to 30% of the time
- Light work, exerting no more than 10 pounds of force on an infrequent basis to move objects. Some elements of the job are sedentary, but the employee can elect to sit or stand for periods at one of the assigned workstations

**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. **Learn more** about this requirement.**:
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**:
**Equal Opportunity **Employer/Veterans/Disabled**:

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