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Mastertax Associate Client Service

4 months ago

Tempe, United States ADP Full time

We are currently looking for an Associate Client Consultant for ADP/MasterTax, an in-house Payroll Tax Processing Software.

We strive for every interaction to be driven by our **CORE** values**:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.**
- _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
- _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
- _Are you seeking an inclusive environment with a culture of collaboration and belonging_

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

**What you'll do**:

- A strong focus on Client Satisfaction in a relevant industry
- Effectively analyze, troubleshoot, replicate and develop creative solutions for client challenges, escalating to second level support, if needed.
- Responds promptly and professionally
- Self-starter
- Strong client relationship and interpersonal skills
- Ability to troubleshoot and resolve customer issues
- Ability to demonstrate learning agility
- Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions
- Ensure case notes thoroughly detail both the reported issue and the resolution steps and both are recorded through the CRM system
- Excellent analytical and time management skills
- Excellent communication skills both verbal and written

**TO SUCCEED IN THIS ROLE**:

- You have at least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience.
- Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
- You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

- Experience noted above OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**
- **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong **by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- **Grow your career **in an agile, fast-paced environment with plenty of opportunities to progress.
- **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
- **Focus on your mental health and well-being. **We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back **and generating a lasting, positive impacton the communities in which we work and live.
- **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
- 1 year of customer service
- High School Diploma
- Strong client relationship and interpersonal skills
- Ability to troubleshoot and resolve client complaints
- Ability to demonstrate learning agility
- Organizational skills including the ability to multi task, set priorities and follow up in a timely manner
- Ability to collaborate and work in team environment as well as work independently and make sound decisions

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, geneti