Front Desk Clerk 2nd Shift

4 weeks ago


Fort Wayne, United States Hyatt Place Fort Wayne NW Full time

Come join our team at the NEW Hyatt Place We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

We have positions open that could include a combination of 2nd and 3rd shifts and full time 2nd shift.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Skills**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills

Pay: $13.00 - $15.00 per hour

Expected hours: 32 - 48 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

Work Location: In person



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