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Engagement Coordinator

2 months ago

Patchogue, United States HomeGoods Full time

Leads the frontline to promote a
- Highly-Satisfied
- customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
- Promotes a
- Highly Satisfied
- customer experience
- Drives customer loyalty through programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback, goals, and company initiatives
- Trains and mentors all Associates on Policies and Procedures
- Provides recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
- Audits and approves paperwork
- Maintains cleanliness, recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment, communicating issues to management
- Executes and adheres to Company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a safe environment, reporting any type of safety hazard in the store
- Other duties as assigned

Pay: From $19.00 per hour

Expected hours: 36 per week

**Benefits**:

- Health savings account
- Parental leave

Schedule:

- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person